ALLTEL Wireless user review

Pros: Excellent network. Have been with alltel for about 5 years and have dropped very few calls. I get services everywhere.

Cons: Alltel customer service is unacceptable. Most tech support employees do not know what they are talking about, lying constantly and telling different stories. They do not know the product and all think the company works differently. In store associates are even worse!!! They give you attitude, lie and tell you tech support is wrong. I had a manager get mouthy with me on the phone WHILE lying to me. Although the network is great, it is NOT NOT NOT worth the terrible customer service.

Summary: Scenario#1-I have an account with only an air card on it and wanted to set up myaccount so I could pay online. I was on the phone w/ alltel tech support 15 (i kid you not!) times all telling me they had sent a letter out to me with a code you typically receive via text that I was unable to receive w/ only an aircard. I still have not received this letter. I was finally passed through to a supervisor who was suddenly able to give me the code over the phone.
Scenario#2-My cell phone is also w/ alltel on a family plan w/ my dad as the head of the account. I am currently going through some issues with my lg rhythm (powers down random, touch wheel doesn't always work) and am already on my second replacement. My first replacement the send button didn't work. THEY DON'T CARE IF THERE IS A PROBLEM W/ A PHONE!!! They are giving me the run around and not helping at all. This replacement I received today already has had some glitches.