ALLTEL Wireless User Reviews
    2.9 3.1 3 3Great ServiceOverall Rating: By: Bradley Watson on Thursday, December 06, 2007 5 out of 5From: Duncan, SC (United States) Experience: 4 Years Pros: Larger coverage area, no drop calls.Cons: Customer service is not very niceSummary: I have sprint before Alltel, there is no comparison. Alltel is a great service provider. 15 out of 25 people found this review helpful lousy customer serviceOverall Rating: By: peter witlin on Sunday, December 02, 2007 1.7 out of 5From: naples, FL (United States) Experience: 1 Days Cons: rude customer service reps Not standing behind their mistakes Summary: I was going to switch to Alltel and set it all up one morning 2 lines new phones and so forth. The phones were to be shipped in 4 days so a port of the numbers were to be done in 5 days after new phones arrived.....2 hours later my number was ported I called they said it was port by my request Duh! NOT...after all day on borrowed phones and running all over town at Alltel rude cusomers service reps request for a loaner phone and no such luck. The alltel stores and alltel over the phone and internet are all sub companies(beware)They said I had to call Att to have my number ported back to att. Not one person said they were sorry! So 530 that night I had it! I cancelled Alltel and ported back to ATT They still charged activation fees and a early diconnect penalty charge. Then 4 days later they ported my other number after being told not too and the sevice was cancelled for 4 days already!?. They still wont refund my money. DONT GO TO ALLTEL People, they are rude, lie and cheat! 14 out of 29 people found this review helpful Great Service in rural areasOverall Rating: By: Bill W on Tuesday, November 20, 2007 4.3 out of 5From: Salisbury, NC (United States) Experience: 60 Days Pros: Circle of friendsCons: So far none.Summary: I travel from Ga. to Oh. and have pretty good service. We live in a rural area and even have service in our basement. All carriers have bad and good areas, and Alltel works best for our family. 15 out of 26 people found this review helpful Run like you stole something from alltelOverall Rating: By: carson Pittman on Saturday, November 10, 2007 1 out of 5From: ambler, PA (United States) Experience: 1 Years Pros: if you like dropping calls, disputing your bill, horrible customer service, and expensive plans this company s for you.Cons: i don't have the time. You could call me but then again i don't get good reception in Philadelphia. Summary: If you want to sum up Alltel here it is. “I called last week to dispute my bill and because of the horrible reception the lady said I can’t hear you.” The most important reason not to get Alltel is because no one you know is on their network. Most service providers give you mobile to mobile. Alltel, does too but who do you know who has Alltel? All the people I call are on at&t, verizon, or tmobile. Because of this Alltel was the first company to introduce my circle but what they don’t tell you is that you have to pay 60 a month to get that service. Secondly, their coverage area is spotty at best. I have used Alltel in many major cities and the service is terrible. I drop calls like crazy. Their customer service is horrendous. If you are thinking about Alltel do yourself a favor and run away like you stole something. 23 out of 33 people found this review helpful Dissapointing customer serviceOverall Rating: By: Sherry Sample on Friday, October 19, 2007 1 out of 5From: Charlotte, NC (United States) Experience: 20 Days Pros: Did have good experience for past 4 yearsCons: Broken phone, different information from every customer support person we talked to, feeling like we are trapped with a bad company and phone that doesn't workSummary: We are very dissapointed with Alltel customer service! I'm sure they are all nice people, but we've had ten different conversations with ten different people about the same issue: a broken phone. We've had one number with Alltell with four plus years and been happy with coverage and support. Recently, we added a second number to our plan and chose the free phone with new service, which happened to be a Motorola Razr. Within a week, the screen looked like it had black ink behind it and the "ink blob" kept growing. We went back to the store to exchange the phone thinking that it was defective. We were told by the Alltel representative that the damage was physical (aka: my fault) and that our only option was to pay $50 to get the phone fixed. They said this damage was done by pressure to the screen, even though the phone stayed closed in my purse most of the time. We can also stab the phone with a pen to show that pressure does not cause this sort of damage. Beware, this is what we learned: gather ALL of the insurance specifics before walking away from the store-we were not aware of any deductables, the 14 day exchange period only exists if the phone remains in pristine condition and every person you talk to about a problem will tell you something different. I now have a phone that doesn't work and am very unhappy with the provider and I can't change that or will be charged $200. 23 out of 39 people found this review helpful reception inside buildingOverall Rating: By: linda oxendine on Friday, October 12, 2007 1.3 out of 5From: maxton, NC (United States) Experience: 2 Years Pros: wonder key pad for dialing, it is the perfect size Cons: poor receptionSummary: with this phone you have very poor service inside buildings and no service if you are in the basement of a building. 23 out of 40 people found this review helpful Alltel is GreatOverall Rating: By: Tracy Gaddis on Wednesday, October 10, 2007 4.3 out of 5From: Nekoosa, WI (United States) Experience: 7 Months Pros: My Circle Plan, Cheap plan rates, discounts to military members, great customer serviceCons: no free roaming, not enough My Circle numbersSummary: I have used Cingular and Verizon for the past 10 years and recently switched to Alltel. when I lived in Georgia, I had problems with both Cingular and Verizon to the point that I had to switch several times just to have a working phone. I recently moved to Wisconsin and had NO Cingular coverage. It took less then 10 minutes for them to let me out of my contract because of the lack of coverage. I then went back to Verizon and had great service except for the fact I could not call customer service from my cell phone. I was told that there were no Verizon towers in the area and I was using US Celluar towers. Several months went by and I continued seeing the Alltel commercials for My Circle. I finally called Verizon and they had no problem letting me out of my contract. Since going to Alltel, I have saved over $30 a month for my wireless plan. I have 1000 anytime minutes that my wife and I use and I have not went over 300 minutes at anytime. I think we talked over 3500 minutes that included My Circle and M2M. Now we have decided to move back to the south. I called Alltel and they advised that they do not have many locations in the south that are covered by their towers. When I heard this, I was scared that my phone was not going to work or I was going to get stuck with roaming charges. Alltel told me that they used Verizon and Sprint towers so I felt a little better. Since that time, I have traveled a great deal for job interview and have not been charged with any roaming fees. I have hit a few dead spots on the interstate and have had some dropped calls but nothing like I had with Cingular and Verizon. I think the My Circle plan is by far the greatest cell phone plan that has ever been created. I will never go back to Cingular or Verizon as long as Alltel has the My Circle plan. The only thing that I would change if I had my way is the number of My Circle numbers. I would allow each plan to have at least 15 numbers instead of 10. If Alltel added five extra numbers, then they would have the perfect cell phone plan. Either way, I am not going to complain because it is still better then all the others. And one other thing, their commercials are really funny and they work. I have told all of my friends in Georgia about Alltel but they are afraid that they will have problems and no stores to take care of them. If Alltel would push their product more in the south, they would own the cell phone market. 30 out of 45 people found this review helpful cell phone phantom charging?Overall Rating: By: Brandon Brown on Monday, October 08, 2007 5 out of 5From: Rankin, TX (United States) Experience: 4 Months Pros: dont have to even use my cell phone chargerCons: dont know if it will adversly affect my phone in the long runSummary: I have a samsung wafer for a personal phone and a v262 motorola with an extended life battery in it. I went to bed and forgot my wafer charger in the living room, too lazy to get up I plugged in my v262 to the wall charger and set my wafer on top of it, not to lose it. The next morning I got up went to work and noticed my wafer had a full charge, I knew this could not be right becuase it had one bar left on the battery when i had went to bed, i figured it was a glitch and the phone would die soon that day, it did not the phone held the charge all as if it had been charged all night. I have tried this about 4 other times with the same results Its pretty cool but i want to make sure it is not hurting my wafer's battery to do this, if anyone has heard of this or knows anything about it please let me know. 20 out of 34 people found this review helpful Good Coverage AreaOverall Rating: By: F. C. Cheng on Sunday, October 07, 2007 5 out of 5From: Fargo, ND (United States) Experience: 12 Months Pros: Good Coverage AreaCons: Lack of Stylish Cell PhonesSummary: I was with another competitor for 4 years and I got the impression that the quality of mobile phone calls were horrible. About a year ago, I switched to Alltel and I couldn't be happier with the quality of the signal strength. 20 out of 30 people found this review helpful With alltell less than 48hrs and already missing sprint.Overall Rating: By: jan doe on Friday, October 05, 2007 1 out of 5From: rapid city, SD (United States) Experience: 1 Days Summary: I had a sprint cell phone for almost four years and never had a problem. I am in the military and was transfer from VA to SD. I was very unhappy when my sprint phone started to roam. The only two cell phone companies in the area are Alltel and Verizon. I've had problems with Verizon in the past with both home telephone service and almost DSL internet. Because of these reasons my husband and I decided on Alltel. As you are about see my first impression of Alltel is not good. We wanted to keep our old VA numbers and were told that we would be able to do so. The salesperson was very knowledgeable on the different plans available and was also knowledgeable about the different alltel phones. However, he did not seem to know a lot about programming the phone or porting over the old numbers. We were helped right away when we walked in the door, but we were at the store for almost two hours while he attempted to set the phones up. He ended up giving us temporary phones numbers and told me to call customer service to have them "port" the old numbers to the new phones. I should have just kept the new rapid city numbers. I spent most of today on the phone with both tech support and the department that does the porting. The port department told me the port was complete and transfer me to tech support to help me program my phone because it was not working. When I was transfered the tech support told me that the port was not complete and transfer me back and so on. I final was able to get someone at tech support who was willing to help me. Unfortunatly after spending some time typing in what he told me to and powering on and off my phone, he told me that I would have to go back to the sprint store where I bought the phone to have it manual programmed. Also, after following some of his instructions he gave me I now have a flashing "R" on one of my phones, but I will get to that later. So, I left immedately after talking to tech support to go to the Alltel store. This time everything worked out great. The salesperson was about to help me and we were out of the store within fifteen mintues with working phones. I asked him about the flashing are and he assured me that it did not mean that it was roaming only that it was looking for a tower. I was so happy to have working phones I just got out of there, but after thinking about it I started to worry and called customer service about the flashing "R." I should also mention that I bought two identical phones last night. One has the little tower symbol with lines and one has the flashing "R" even though they are right next to each other. I spoke with customer service twice tonight. Each person I talked to walked me through some steps on my phone, but the "R" did not go away. Both of their response were "Are you still able to make and receive calls from your phone?" I was told to go to a Alltel store to have the phone "flashed." So I will be going back to a 15 out of 31 people found this review helpful |
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