AT&T User Reviews
    2.9 2.8 2.8 2.8Constant Dropped CallsOverall Rating: By: Sharon Loftus on Thursday, September 04, 2008 1.3 out of 5From: Sicklerville, NJ (United States) Experience: 8 Years Pros: Was good when it was Cingular.Cons: Dropped calls constantly and bad reception.Summary: I was very pleased whith Cingular, when it became AT&T everything changed. Constant dropped calls, cheap phones, and lousy reception. Very frustrating to deal with. 2 out of 2 people found this review helpful Tried for 1 month......BAD IDEAOverall Rating: By: Steven Desrosier on Thursday, August 28, 2008 1 out of 5From: Spokane, WA (United States) Experience: 30 Days Pros: IphoneCons: CoverageSummary: After being with Verizon for 4 years, I switched to AT&T for the Iphone. The phone was great and works OK in Spokane. I then went to Montana and I had no coverage in Helena and no 3G coverage anywhere. AT&T said that they use the same towers as Verizon and that they would provide better/same coverage as Verizon. WRONG!!! After 1 month, I swtiched back to Verizon and I couldn't be happier. Time for changeOverall Rating: By: Bob Pross on Monday, August 25, 2008 1.7 out of 5From: Buffalo, NY (United States) Experience: 9 Years Summary: I started service with Cingular over 9 years ago. I upgraded just before they changed to AT&T. For me, the bills got very confusing as they lump all minutes together. I never once received courteous and knowledgeable customer service. Stayed so long as probably afraid of change. I'm done now. I have never been treated so bad in my lifeOverall Rating: By: Jeff Johnson on Monday, August 25, 2008 2 out of 5From: Dartmouth, MA (United States) Experience: 10 Years Pros: Not many problems with service.Cons: Rude, uneducated dispicable customer service that lie and refuse to live up to an agreement that they made.Summary: I have been with AT&T/Cingular for almost ten years and have not had a problem. I am out of contract and called them to buy the Tilt phone. The rep sold me the phone for 29 dollars plus an internet plan that i had to keep for six months at 30 bucks per month. I provided my credit card number and recieved a confirmation number. About two hours later, i got a message stating that they made a mistake and I was going to be charged 150 dollars for the phone. I called back and they said it was too bad and they would call Fed-ex and have the phone stopped before I got it. I was charged the money on my card and they refuse to refund the money saying i have not returned it, although i never recieved it. They now have the phone back and i still dont have a credit. Now they say it takes two months for a credit. I cant image that if i was at a store and i bought something, and then they called me at home and told me they charged me the wrong price and i have to bring them more money. I have spoken with over twenty people who have lied to me and treated me horribly. I have never lost my temper with any of them yet they taunt me and refuse to fix the problem. I spoke with the office of the president who was just as rude but then finally said that she would give me a fifty dollar bill credit. No thanks, I switched to Verizon. 2 out of 2 people found this review helpful More bars?Overall Rating: By: Ralph Turner on Tuesday, August 05, 2008 2 out of 5From: Moline, IL (United States) Experience: 5 Days Pros: Customer service very friendly.Cons: No service in many areas.Summary: Our Sprint contract expired at the end of July, we had OK connectivity with them but not great, so we started looking at other carriers. When we went to the AT&T store I fell in love with the iPhone 3G and had to have it. I excitedly took it home thinking I should have good connectivity as AT&T advertises "More Bars in More Places". Wrong, I could not get a signal in my home, only if I went outside. Out of curiosity I started driving around the city to see if it was just my area. I was very surprised to find many dead spots. So much for more bars (they must be talking about the alcoholic type). I hate to do it but I am taking my iPhone back and moving to Verizon. The iPhone was great, just not on the AT&T network. 2 out of 2 people found this review helpful Not happyOverall Rating: By: anthony spadaccini on Monday, August 04, 2008 1.3 out of 5From: myrtle beach, SC (United States) Experience: 4 Years Pros: Really nottingCons: Bad service. The customer support is a joke- NO-ONE has any idea what they are talking about. Plan prices are terribleSummary: I first went over when they were just cingular, everything was good, service was so much better, people that worked there had sense, everything was simple..Now, AT&T is an abosulute JOKE. The phones are average priced but the plans are so overpriced!An everything plan for sprint-99.99 $An everything plan for ATT- over 130$ thats just sad, and the customer support at the website is even worse, first you wait for 30 minutes, then when you get to someone there like retarted, i had a question on phone insurance i asked five people, everyone one managed to give me a different answer. 1 out of 1 people found this review helpful Worst Retail Service Ever....AnywhereOverall Rating: By: Paul Robnett on Wednesday, July 02, 2008 2.3 out of 5From: St. Louis, MO (United States) Experience: 4 Years Pros: I signed on with Cingular in Fall of '04 and my cellular service has been fine. No complaints.Cons: Minor issues with phone but taken care of (by Cingular).Summary: 3.5 years later, it's time to retire my poor old phone. I mistakenly made an assumption that my best bet was to go to an AT&T retail store. Bad idea. I'm on a family plan which my brother started. So, I'm not an "authorized user". Ok, no problem, I don't want to change the contract or even buy anything. All I want is info on phones. Simple enough right? Wrong! They treat me as if I am some kind of criminal or a leper. When I go to shop for (but not yet buy) a phone, they REFUSE to wait on me. What retailer has a policy to REFUSE SERVICE to a paying customer who wants to LOOK AT buying more products and services? AT&T that's who. The WORST service (or lack thereof) I've ever experienced. In fact, I'm going to suggest that it's not service at all, just ARROGANCE. As soon as I can escape from their evil clutches, I will. And I shall never return. 2 out of 3 people found this review helpful Cell One is now AT&TOverall Rating: By: Angel Cathe on Monday, June 23, 2008 2.3 out of 5From: Monroe, NY (United States) Experience: 2 Months Pros: Online account management is good.Cons: CoverageSummary: Since Cell One was bought by AT&T, the amount of bars on my phone has gone down. About 60% of the calls I make will not go through because "Network is not available". This is very frustrating. I hardly ever had this problem before (I've been a Cell One customer for over two years). 4 out of 4 people found this review helpful NOT happyOverall Rating: By: Eric Buck on Wednesday, June 18, 2008 1 out of 5From: San Diego, CA (United States) Experience: 2 Years Pros: roll over but that is even a jokeCons: coverage, data speeds. They say they have highspeed data but it is very spotty. Customer service is poor. Summary: Nothing good to say. 3 out of 3 people found this review helpful AT&T StinksOverall Rating: By: Denise D on Wednesday, June 11, 2008 1 out of 5From: Huntington Beach, CA (United States) Experience: 2 Years Pros: Absolutely NONECons: ZERO RECEPTIONSummary: I was with Cingular for several years and had relatively no troubles. Along came AT&T, promising better service - "more bars in more places". Turns out they must be talking about pubs, because ever since they took over Cingular, I can't make or receive calls unless I leave the county I live and work in. Tell me how that is 'better service'!! My contract is up shortly and I will not be renewing with them. I'd be without a cell phone before I'd go with them again. AT&T can kiss my... oops, call dropped!! 4 out of 4 people found this review helpful |
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