Not as bad as people think
Overall Rating:
4 out of 5
By: Richard Montgomery on Monday, November 02, 2009 4 out of 5From: Dowagiac, MI (United States)
Experience: 20 Years
Pros: Service (Where I live and use it)
Cons: Lack of variety and new technology in phonesSummary: Our family has had centennial wireless (or at least a partent company) for over 20 years, and there's a reason why we've stuck with them for so long. If you're willing to take time to work with them and be polite you can really get a lot done. I think people who have problems are the people who fail to read the fine print before making decisions. Employees may mess up every once in a while and miscommunicate a policy, but you also have an obligation to read the fine print and legally understand what you're getting yourself into. The cell service, at least in michigan where I have used it is unparalled to anyone. I get better service in low service areas than Alltel, Nextel, Verizon, as well as many other national coverages.
Cons: Lack of variety and new technology in phonesSummary: Our family has had centennial wireless (or at least a partent company) for over 20 years, and there's a reason why we've stuck with them for so long. If you're willing to take time to work with them and be polite you can really get a lot done. I think people who have problems are the people who fail to read the fine print before making decisions. Employees may mess up every once in a while and miscommunicate a policy, but you also have an obligation to read the fine print and legally understand what you're getting yourself into. The cell service, at least in michigan where I have used it is unparalled to anyone. I get better service in low service areas than Alltel, Nextel, Verizon, as well as many other national coverages.
worse than sprint!
Overall Rating:
1.3 out of 5
By: Marty m on Saturday, July 11, 2009 1.3 out of 5From: Grand Rapids, MI (United States)
Experience: 2 Years
Pros: great coverageCons: everything elseSummary: salesperson lied about the details of the "when you want it" program. I specifically asked if I could get a new phone at the same new contract price without renewing my contract, and the salesperson told me yes, I could. Well, my phone broke after about 5 months and I soon found out the salesperson lied. I would have to pay full retail price for a new phone, you don't really get a deal until after 2 years. centennial refuses to stand by what the salesperson said to sucker me in. also many bills have extra random charges that I have to call customer service to get removed. they say customer satisfaction is their number one goal. HA! nothing could be further from the truth.
Switching Out
Overall Rating:
2 out of 5
By: Danielle Smith on Sunday, May 24, 2009 2 out of 5From: Kalamazoo, MI (United States)
Experience: 5 Years
Pros: good service.Cons: phonesSummary: Centennial wireless' phones are horrible! I have been through so many of them, and i have to pay $30 everytime, not that its a problem paying it, it just gets tiring for how many times you have to pay it. I had the sony ericsson walkman and out of no where it just went pyscho! The workers are ok, but they are very cheap, they won't cut you any slack, even after how many years i've been with them. The bills are outragious!
this company is the worst ever!
Overall Rating:
1 out of 5
By: natalie johnson on Thursday, May 14, 2009 1 out of 5From: lafayette, IN (United States)
Experience: 6 Months
Pros: none at all Cons: every thingSummary: i have only had this company sence november of 2008 and it now may of 2009 and they have over charged us every bill that we have ever gotten oh wait we never got a bill they say the send out a bills but thats a lie if we did i have only gotten three!! and they would turn our phones of cause we wouldnt pay our bill!! and then we got the $69 plan the shared plan i like to call it the rip of plan and they charge us over 150 a month!! and the reason we got these phones was because i was 8 months pregnant and the week i was due my husband was in school in indy and we told them that we cant spend over 100 on the bill each month and you know what he said it would never be that high what a lie!! this company should not be used!!!
Buyer beware
Overall Rating:
1.3 out of 5
By: Julie Cantrell on Friday, November 21, 2008 1.3 out of 5From: Lowell, MI (United States)
Experience: 3 Years
Pros: noneCons: If you cancel your account and port your # to a different carrier - Centennial will continue to bill you for these services. My son took my old phone # and changed carriers and I am stuck paying for text messages that he sent with the new carrier because Centennial claims they can not cancel our account for 30 days after the cancellation date - so we are being double billed. "Sorry...but that's our policy"Summary: I would never use Centennial again. Their coverage is the worst as well. We are a goofy family, we have a nextel, alltel, sprint and had a centennial but that now became verison. Of them all Alltel has the best coverage.
All Centennial Wireless user reviews
