Centennial Wireless User Reviews
   2.2 2.4 2.8 2.5Good value for decent coverageOverall Rating: By: Kirk Nellans on Monday, July 28, 2008 4 out of 5From: Argos, IN (United States) Experience: 4 Years Pros: Attractive plan pricing, rewards to retain customers, relatively knowledgeable employees, free incoming text, convenient store locationsCons: Marginal signal strength in small rural areas, phone selection & pricing somewhat lackingSummary: If you have had trouble with service issues, then try the Plymouth store and talk to Damian or Gabrielle; both of them have been there for several years and know their stuff. You can also get discounted deals on activation fees, companion lines, calling features, etc, by talking to the retentions department at headquarters. Used to have good service but that was a decade agoOverall Rating: By: Jerry Allen on Tuesday, April 29, 2008 2 out of 5From: Dowling, MI (United States) Experience: 12 Years Pros: Marginal service area. Cheap phones if you don't mind buying inferior phones. Cons: Very high roam charges. Long waits to talk to service reps and always need to follow up to get what was promised the first time. A lot of exaggerated statements made about coverage and performance. I was with them for 14 years and spent over $35,000 dollars but am treated like I don't matter. I signed with alltel for more money and have better coverage and no roam fees. Summary: Better than most of the big company's but leave a lot to be desired. I decided its not about the money its about the service area and the customer service. So far alltels been much better on both. bad companyOverall Rating: By: rocky g on Thursday, April 10, 2008 1 out of 5From: columbia city, IN (United States) Experience: 3 Years Pros: Coverage area is goodCons: Everything! Customer service is non existent and salesmen don't know what they are selling.Summary: I recently purchased two blackberry phones from centennial. The phones were purchased at 930 pm. The other morning when the Pearl was powered up, the LCD was messed up. That evening I took the phone down to centennial to inquire about getting it fixed, but was told the phone was now 31 days old and after 30 days they wash their hands of you. When I purchased the phone I was asked about purchasing their warranty for the phone but declined. I told the salesman that blackberry has a 1 year warranty so I should be alright, to which the salesman agreed. I asked this salesman since they were not going to fix it if they knew where to send it to get it fixed and all they could tell me was to check the internet! Since the phone was purchased at 930 pm I asked how I could be charged a whole day, which is what was making it 31 days, of course since it benefits the company and not the consumer, the salesman stated it did not matter what time the phone was purchased. However on the contract was the time which he said time is used in prorating when you sign up, but of course not when there is a problem. So I checked the blackberry web site to find a customer service phone number but after 2 days I could not locate any. I called the centennial office again and explained that there was no number to be found but all the salesman could do now was tell me over and over it is on the web site and in the book. However after several hours of checking he was not able to find one anywhere either. I finally decided to call the corporate HQ of blackberry. I spoke with customer service who then told me that blackberries purchased from centennial are not covered by the 1 year manufacturers warranty offererd by blackberry. It covers the big 5 mobile companies but only centennial isn't covered. Either the salesmen don't know this or are told to not mention it to customers or just lie about it. I called the centennial store again and asked what my options were now? All the salesman could tell me was they had them in stock and I could purchase a new one for $329.00!!! What a joke. I will never use them again!!! 6 out of 8 people found this review helpful Paying allimony to wife and Cell phone companyOverall Rating: By: jeff smith on Monday, March 31, 2008 1 out of 5From: fort wayne, IN (United States) Experience: 2 Years Pros: Great signal, free incoming calls rock, and the texting is very quick most the timeCons: Lies, lies, liesSummary: Ok so i signed up with a valentines special in 2006 where you add a companion line for free. Love last forever right, well 18 months later divorce told wrong. But hey it costs 30 bucks a month to keep that companion line and 250 to cancel it with six months left you do the math. So i keep it and ask her you know you can have the phone just don't run over the mins, we never had before. But next month I get a bill for 50 dollars in overage calls, so enough is enough. I contact customary services tell them i wanna go ahead and cancel that phone. Sorry the tell me even tho I had the same cell phone number for 8 years they activated her phone one min. before they activitated my phone so hers is the primary account and can not be canceled. Which let me mention here by the way I heard a nifty little jingle in my forever waiting time that I can get 5 for 5. Meaning my calls start free at five for five bucks which I am paying 9 dollars for it to start at seven now. I inquire about this and am also denied cause my contract has not ended yet so I can do no changes. Finally 2 years is up I call customer services tell them I wanna switch primaries, and also sign up for that new 5 for 5 special I had heard about. No problem they sign me up and inform me that before I was limited to a region but now am nation wide! But no need to switch primaries I can just cancel that phone, Ok whatever I do visit my dads in nashville once a year so another bonus. At this point of time my cell phone is totally out dated and horrible it will not drop a call unless I plug it into the wall! A cell phone you have to plug in to use, has me totally at whats the point. So of expecting my bill to down 4.95 it jumps up 50 the next month!!! So i go to my local store to resign for a new agreement, and they inform me that by switching from blue region to blue nation that locks my Cell phone agreemant into another two years and will have to pay full retail for another new phone or a 250 dollar per line cancellation fee. And still cannot cancel out my ex wife's phone... What? Exactly I am meeting with a manager tomorrow and will keep you updated.... 5 out of 10 people found this review helpful I too, Hate Centennial!Overall Rating: By: Robert Winans on Friday, March 21, 2008 1.3 out of 5From: Alexandria, LA (United States) Experience: 2 Years Pros: The color blue is nice.Cons: Everything! Customer Service lacks tack Summary: It appears that if you make the slightest change in anything (like address change) that they extend the contract for an extra year! Cancel? forget it! Seems to cost $500 no matter what and if you auto pay and it is $.60 short on the total, you have to pay a $5.00 late fee!!!! 7 out of 14 people found this review helpful Costs more to cancelOverall Rating: By: l b on Thursday, February 28, 2008 1.3 out of 5From: muncie, IN (United States) Experience: 5 Days Pros: Some staff members are pleasant but thats thier job.Cons: Had problems with phone since day one,replaced next day had more problems returned phones before 15 day cancellation was only given credit for phones and that will be in form of a check 8 weeks down the road. wasnt told i would lose activation fees and monthly service i paid for all in advance for two phones. just be wary of verbal and written terms,also silent ones they can add anytime they choose.Summary: Would not recommend service to anyone. 18 out of 36 people found this review helpful I hate Centennial WirelessOverall Rating: By: Stacy Michell on Friday, February 15, 2008 1 out of 5From: Grand Rapids, MI (United States) Experience: 2 Years Pros: You don't have to pay for incoming textsCons: Bad service, inept costumer service (they will actually lie to you), rate increases while in contract w/o notification, my bill was no where near the price that they guarenteed me it would be (not because I went over, because of hidden charges), they keep you on hold for long periods of timeSummary: If you are considering Centennial, Don't do it. Everyone I know who has ever had it hates it. When my contract was up I went into two separate stores to cancel and they told me I didn't have to, that my contract ending would automatically cancel. Then I got another bill. When I called they said that I was supposed to cancel and never did, and that the cancelation process, even after your contract is up, takes 30 days. In other words another inflated bill for them. I hate Centennial Wireless. I have Altell now and I like it. 21 out of 40 people found this review helpful Worst Service EverOverall Rating: By: Mary Lindsley on Monday, January 21, 2008 1 out of 5From: Lansing, MI (United States) Experience: 2 Years Pros: They do a great job of luring you in with false promisesCons: Over charging,not giving discounts as promised, no coverage in many areas, broken phones and will not honor insurance. Dont even try to break your contract because they will keep billing you Summary: By far the worst cell company I have ever dealt with 24 out of 45 people found this review helpful Love it!Overall Rating: By: Miles Maxie on Monday, December 24, 2007 4.7 out of 5From: Oakdale, LA (United States) Experience: 1 Years Pros: Great service especially in rural areas, signal quality is great. Spend alot of time working on their network in my area, not just trying to get major areas like cities. Going over minutes is IMPOSSIBLE with so many free minutes.Cons: Roaming charges for blue region, switch to nation is hard, phones are a little outdated but starting to improve, caller ID not standardSummary: Signal quality is AWESOME, clear as a bell nearly everywhere in Louisiana. I never go over my minutes, that is almost quite impossible with free incoming, free mobile 2 mobile, free night & weekends standard on all plans. Plus, you can get MyVIP's on ANY plan for just $10.00 and call like Alltel's MyCircle, and pay $5.00 for free nights and weekends starting at 5:00. Also, Incoming texts are free. I HATE paying for texts that I didnt ask for nor did I want. They have MANY more towers in my area than any other. Customer service is AWESOME. With ATT, at 7:00, they went home. You have a problem at 7:01? Too bad. Centennial is open 24/7. Store in my area is open at 6:30 and closes at 11:00. I love being able to come in and take care of my phone business on my terms and at a time convenient to me. Plus, I have never had to wait for them on the phone. When I call, I feel like a VIP, because I never have had to wait more than about 30 seconds for someone who always helps me. Phones are a little outdated, and contracts long, but it is starting to improve MAJORLY, especially rolling out blackberry recently (yay!). Thanks, Centennial for wonderful service, looking forward to MANY great things to come! 26 out of 44 people found this review helpful Great customer serviceOverall Rating: By: Dennis Salley on Thursday, December 13, 2007 4.3 out of 5From: Robeline, LA (United States) Experience: 4 Years Pros: Customer service provided is very friendly,informative and professional.Cons: No complaints.Summary: My phone service quality has gotten better over the last couple of years.In my business mobile phone service is of upmost importance. I now am in process of switching to wirelesss home phones and wireless internet service. The sales person at Morris Furniture, Many, La. has guided me with info, advise and professional courtesy. 20 out of 36 people found this review helpful |
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