Centennial Wireless User Reviews
![]() Good overall service, Not the best in Customer ServiceOverall Rating: By: Jason Boris on Tuesday, March 13, 2007From: Grand Rapids, MI (United States) Experience: 8 Months Pros: Coverage, especially since they can roam to both Cingular and TMobile's towers (which they don't do with each other) Offering all 3 companies coverage maps. Overall monthly cost for the minutes you get (even knowing they're regional)Cons: Customer Support stinkss, uncaring, unknowledgable, high cost of initial phones, not the latest & greatest phones, Wireless Data on phones lacks MANY features, Sending picture messages is a royal pain to other subcribers than centennial.Summary: I had a pretty good sales person, she was knowledgable, but the customer non-support need to be sent to sensativity training as well as required to complete the third grade. I get better service in my home vs. Cingular or Tmobile, but have the option to "manually" roam to their towers, which I know on both of their phones you don't have that option to do so. I came from Verizon, which I will say was a little more expensive but however evil their customer service was eventually you'll get someone that knows something. Centennial this has YET to happen! I've been misbilled, billed for things I didn't sign up for, overbilled and everything else imaginable. But I would probably make the same decision and go with them again. Just wish they had the "latest" phones when they came out instead of waiting 6 months to a year or more for them to come out. 38 out of 70 people found this review helpful best in my areaOverall Rating: By: john hanson on Tuesday, February 06, 2007From: sturgis, MI (United States) Experience: 8 Years Pros: good reception,and transmission.in my home area which is nown to be very badCons: cost but whats new they are all the sameSummary: I am a long time customer and the main reason is service!...the phone works and I can receive calls.... customer service is good with experienced reps....price is fair...I will remain a customer untill something changes..I recommend centennial to my friends 45 out of 74 people found this review helpful centennial service lackingOverall Rating: By: tiffany kennerk on Wednesday, November 29, 2006From: bryan, OH (United States) Experience: 1 Years Pros: good coverage in my area Cons: no customer service Summary: i have been double billed. i have faxed credit card statement showing double charge and have had no refund or help whatsoever. the reps all say they will get it fixed but never follow through. 39 out of 72 people found this review helpful cetennial wirelessOverall Rating: By: christy misner on Wednesday, November 01, 2006From: boyce, LA (United States) Experience: 12 Years Pros: The best coverage areaCons: Terrible customer serviceSummary: I have been with them for over 12 yrs because they have the largest coverage area, but there customer service is very lacking. would switch to another company if available. 37 out of 66 people found this review helpful Long time customer has seen an incredible dive in serviceOverall Rating: By: John Downs on Tuesday, October 17, 2006From: Albion, IN (United States) Experience: 12 Years Pros: They have decent reception in my home area.Cons: Customer service is terrible to long time customers. Summary: In general more concerned with pushing the company line in the hopes of not getting fired instead of taking care of their customers like they did for many years. The joy of a small company is gone (personal service, less red tape) and the perks of a large company (a variety of phones, great coverage, many locations). Avoid at all costs, they have nothing new or unique to offer anymore :( 39 out of 57 people found this review helpful Cell phone CarrierOverall Rating: By: M Cashen on Wednesday, September 20, 2006From: Charlotte, MI (United States) Experience: 2 Months Pros: Excellent Customer Service.Cons: None to report.Summary: When I was having poor reception in my house, a customer service rep came to my house with 5 different phones to try. I was able to exchange my phone 3 times for one that would work well in my house. Customer service is excellent. 26 out of 39 people found this review helpful |
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