Net10 company profile

Cons: Customer Service and Upgrades.

Summary: POOR Customer Service, POOR quality phones-and a not so lovely lengthy waiting period if you dare attempt to upgrade. (Hopefully you have a back up phone!)
I could hardly understand most representatives- English, I had to make myself VERY repetitive, they tried rushing me off the phone because they 'couldn't help resolve this issue', they stated they "Don't do any kinds of refunds, or returns", they stated they "Can't delete my account/and phone number", and last but not least-they told me they "CAN'T delete my credit card information". Hmmm...a little too fishy for my taste. Make sure you PRINT out any and all receipts of purchases, be it airtime cards, phones. minutes bundles from your phone itself-EVERYTHING! Unfortunately enough, I need a working phone NOW. Not in 48 hours, Not in 7-10 business days. Since they cannot help me, and won't remotely attempt at customer satisfaction in allowing refunds or returns-I'm disputing all charges with my bank to get my money back. I've already dumped a total of $180 into Net10. Worth it? Not by any means. For far less than that I would rather be bound into a 2 year contract. At least they are RELIABLE and have they act together! =[ Ultimately, yes-they were clever enough to rape me for my money.

Cons: Poor phone selection.

Summary: I drive truck, border to border, mountain range to mountain range, never been without sevice. Even deliveries to boondock locations had service.If you can't understand the service person, just ask for another person, or a supervisor.

The SIM card must be set up in the area you live in. Don't buy one out of your service area, or buy one and send it to someone out of your service area without setting it up first in your area. Most of the problems I read in your comments started with the customer not understanding the rules.

I started with Tracfone ( the parent company ) and switched over to Net10 for the lower cost. If you want a phone to be more than a phone go sign a two year contract with someone for 3 times the money. If you want a phone that works like a phone, get Net 10.

Cons: I would like to have more coverage. I guess you could blam At&t for that.

Summary: I love my little net10 phone. I have the unlimited minutes and text plan, best thing ever. It also has free 411 included. Great deal, I would go for it.

Cons: Spotty Customer Service

Summary: I had a phone for 3 years. I started having problems with it. I could receive calls but not dial out. I called Customer Service. They answered the phone quickly and were very nice but the Level 1 reps could not fix the problem. They had me enter code after code and was constantly putting me on hold for "3 minutes please". After 1.5 hours they transfered me to a supervisor. The supervisor could speak and understand English much better. He determined the phone was bad in 2 minutes and said they would send a new one. I got it 2 days later. (Very impressive).

When I tried to activate the replacement the service date carried over but not the minutes. I called CS again. Same problem. They worked with me so long my home handset went dead and I had to call back and start over. It took 2.5 hours to get the problem solved by a supervisor who fixed the actual problem in less than a minute.

Suggestion to NET10 - Pay more for better support reps.
A knowledgable rep can turn a 2-hour phone call into a 5 minute call. You would save more money on your 1-877 number charges than you would pay in higher wages for better first level.

Cons: none so far.

Summary: Bought a cheap phone at Target with 300 free minutes. Had it activated in less than 5 minutes. Decided to upgrade the phone...got a nicer phone also with 300 minutes. Called customer service. Transferred the 280 minutes from the old phone with no problems. Minutes were on my new phone while I was still on the phone with the lady.
She spoke with an accent but perfectly good English..better than some people who are American born and live around here.
Better than GoPhone...service time as well as minutes roll over...with AT&T it's just minutes. When you add minutes,your service time starts all over again.
With AT&T, they charge for a minute whether the other party answers or not. Net 10 does NOT.
I don't have unreasonable expectations that Net 10 is going to be like a full featured Sevice such as verizon. IT does what I need it to do flawlessly.
If you want all the bells and whistles,sign a 2 year contract with the big guys. Don't complain if you get what you pay for with Net 10.