NTelos cell phones, NTelos company information

General information
Name	NTelos
User rating	2.9 Add review
Customer base	350,000
Customer service hrs.	24 hours/day, 7 days/week

Network information
Network type	CDMA
Frequencies/Bands	800/850, 1900
Coverage area	Nationwide
Roaming partners	Other CDMA carriers
Service activation area	Unknown - Coming Soon

Our review
	Company Overview: NTELOS Wireless is a regional cellular provider in the mid-Atlantic region. The company is part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos was originally founded in 1897 and Ntelos Wireless began operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel. Network Benefits: All-digital network provides voice and data services including BREW online applications. Special Plan Features: Free incoming text messaging; Family plans offer up to four additional lines for flat fee; Prepaid plans available. Unique Features: Roadside assistance option provides emergency automotive services (towing, jump start, etc.) to subscribers; 411 Plus offers enhanced directory assistance services Pros: Excellent regional and competitive national monthly plan rates; Ntelos offers home and business phone and Internet services as well as local dealer service centers in regional service area. Cons: Limited number of handsets available; Service centers only in Mid-Atlantic region. Technology Used: CDMA. Coverage: Nationwide. Regional plans cover Virginia, West Virginia, and portions of Ohio, Kentucky, and North Carolina. Customer Service: See Consumer Reviews

Write your own NTelos review

Good Service, Bad With Smartphones

Overall Rating:

2 out of 5

By: Tyler Lewis on Wednesday, September 16, 2009
From: Parkersburg, WV (United States)
Experience: 6 Days

Pros: You get an english speaking person when calling tech support, customer service was great.

Cons: Blackerry worked for crap, Techs couldnt figure out the problem

Summary: I had them for less than a week. I got a Blackberry Curve and at first loved it. Fast forward 3 days. The internet quit working. Called Techs and they said that it was on my end, and to make sure I had a good signal. I went to the base of one of their towers and it wouldnt access the internet except very intermitently. If you need a basic phone they're great! if you want a smartphone, go elsewhere.

1 out of 1 people found this review helpful

One Year Customer

Overall Rating:

1.7 out of 5

By: Dan Matullo on Monday, September 14, 2009
From: Appomattox, VA (United States)
Experience: 12 Months

Pros: For the most part the reception is great, very few dropped calls. More bang for you buck.

Cons: I should have gotten rid of them during the 30 day trial. 2 year contract agreed on the monthly fees then after 2 months they went up without telling me on the unlimited text. Every time I call customer service I get different answers to the same 12 months of problems. Why am I being charged for using DATA when I am not using it. I even get charged when the phone is off and I am sleeping at 11:30 at night. They can't give me an answer. So now I had them shut the DATA off which prevents pic

Summary: Go with a bigger company it is worth paying more. I will switch after my 2 year contract runs out.

1 out of 2 people found this review helpful

Quite Pleased (Just wanted the EnvTouch)

Overall Rating:

5 out of 5

By: R. Kaye on Friday, September 11, 2009
From: Oak Hill, WV (United States)
Experience: 10 Years

Pros: Best customer service, literally. Lowest rates. Allow their customers to change plan details in order to save on expenses whenever needed.

Cons: While selection is improving, not the best array of phones

Summary: Having been with nTelos for several years, I can tell you exactly why I have stayed with them: the best customer service around and low rates. I stuck with them when their coverage wasn't the best compared to others. But now, at least in my area, nTelos coverage is on par with the other CDMA providers. In fact, recently I tried a cell phone through Verizon, the LG EnvTouch. That phone did not pick up signal when my nTelos Finesse did. Needless to say, I cancelled the Verizon line and added another line to my existing account at nTelos. Also, my sister has a line through AT&T, and while she does receive cell phone service where I have no signal, her phone is constantly dropping calls in areas where my phone does not. My only gripe, is that I couldn't have an EnvTouch with my nTelos service. If they could get a better array of phones, I would be COMPLETELY satisfied.

1 out of 2 people found this review helpful

LISTEN

Overall Rating:

5 out of 5

By: NA NA on Tuesday, August 11, 2009
From: fairmont, WV (United States)
Experience: 2 Years

Pros: nothing

Cons: everything

Summary: YOU GET WHAT YOU PAY FOR. Dont expect a FREE phone to get the best reception just bc youre too cheap to dish out a better phone will good reception. Reps are NOT able to do EVERYTHING and are not at fault if you "accidentely" access the internet. Dont be dumb-or cheap and your service will be great.

0 out of 3 people found this review helpful

Have been with then for 12 years - love it.

Overall Rating:

5 out of 5

By: J Coates on Monday, July 27, 2009
From: YOrktown, VA (United States)
Experience: 12 Years

Pros: Great customer service, best rates in town, no surprises on bill.

Cons: Don't have the latest and greatest in handsets.

Summary: Been with them since 1997. Never had a surprise on my bill or a problem that the 611 customer service person couldn't help me with. The regional manager is wonderful, and I recommend that if you aren't happy, ask to speak to someone higher up in the organization. I love them and am going to renew for another 2 years next month.

2 out of 2 people found this review helpful

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Have been with then for 12 years - love it.

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