NTelos user review

Cons: The amount of time I had to spend to get the deal they said they'd give was not worth it. They change policies on you without telling you. CS reps agree to change things and then never do.

Summary: I used Ntelos when they had a "Try our service free for 30 days, if you don't like it pay nothing!" sort of a 100% satisfaction guaranteed policy. I had never owned a cel phone before. I asked they lady "Hey if I don't end up using a cel phone and decide it's not for me can I return it and pay nothing?". She said "Yes." I asked it repeatedly and still got a yes. Fast forward 20 days later. No I don't want a cell phone, at least not a long-term contract one because I almost never use it. I tell her and she charges me a $75 restocking fee for my Free Phone! I pay it and then tell my husband, the lawyer who deals in fraud. So he goes and asks fro a refund of the price, pointing out their policies on the free phone trial. After three seperate visits and phone calls I get my $75 back. They make it as horrible as possible. Then after I've turned in the phone I still get a bill for next months *and* last months' service. My husband again goes and points out - I wasn't satisfied therefore it's free. They say we still ahve to pay for our service we used. There is a giant sign on the door saying "If you don't liek it, it's free!". It is a lie.

My husband called many people and returned to the store several times and mostly we just refused to pay the bill. Eventually they admitted we owe them nothing and removed the charges. Guess what happened the next month? Yep we got another bill. Which we then had to take to them and point out we no longer had the phones, were not using them and owed nothing.

I hate Ntelos. No one should trust them or use them. FULL OF LIES!!