NTelos user review

Pros: Best customer service, literally. Lowest rates. Allow their customers to change plan details in order to save on expenses whenever needed.

Cons: While selection is improving, not the best array of phones

Summary: Having been with nTelos for several years, I can tell you exactly why I have stayed with them: the best customer service around and low rates. I stuck with them when their coverage wasn't the best compared to others. But now, at least in my area, nTelos coverage is on par with the other CDMA providers. In fact, recently I tried a cell phone through Verizon, the LG EnvTouch. That phone did not pick up signal when my nTelos Finesse did. Needless to say, I cancelled the Verizon line and added another line to my existing account at nTelos. Also, my sister has a line through AT&T, and while she does receive cell phone service where I have no signal, her phone is constantly dropping calls in areas where my phone does not. My only gripe, is that I couldn't have an EnvTouch with my nTelos service. If they could get a better array of phones, I would be COMPLETELY satisfied.