NTelos User Reviews
    2.9 2.8 2.9 2.9Response to: Can't stop lying.Overall Rating: By: John Q on Friday, December 28, 2007 4.3 out of 5From: nowhere, KY (United States) Experience: 6 Years Pros: Just about everything.Cons: Upgrade PolicySummary: I'm an Ntelos employee and I do agree there are pro's and con's with the company, but you're complaining about coverage in a rural area. The only thing in Blacksburg is a college and it's covered. The tree's and wildlife don't need coverage. Everytime you hear someone complain about coverage, it's in the same darn spots every other company doesn't cover and no body lives there, but the person that's complaining. 28 out of 52 people found this review helpful Nationwide roaming plan rocks!Overall Rating: By: s penick on Tuesday, November 20, 2007 4 out of 5From: Chesapeake, VA (United States) Experience: 11 Months Pros: I LOVE Ntelos nationwide roaming plan, even though I stay in my area a lot. My phone gets a signal from the closest tower, and my reception rocks! In the underwater tunnel, out in the boondocks, wherever I go!Cons: Not as cheap as the regular Ntelos plan, but worth the difference.Summary: Can you hear me now? YES! - Okay, not in Home Depot, but the reception on the no roaming plan is amazing. 32 out of 51 people found this review helpful PREPAID NTELOSOverall Rating: By: SHANTEL Gurley on Saturday, November 10, 2007 4.3 out of 5From: HAMPTON , VA (United States) Experience: 4 Months Pros: Consistent bill each month and talk all you wantCons: sometimes your calls drop all too often, and if you go to ntelos store to pay your bill...you'll be there for 4everSummary: I have the unlimited pre-paid plan where I get unlimited calls (whenever)! This is good for someone whos constantly on the go or who talks alot. I love that my bill is the same every month...$80 thanks! and yes that includes text msgs. The only thing someone may have issues with is you have to have extra money on your account to get ringtones etc...but it is a pre-paid phone so that makes sense. When I first got my phone I dropped alot of calls and I hated it...but everthing is good now. My main complaint is going in the store to pay my bill!! They are always pack and you have to sign a sign-in sheet. They do not have a bill pay machine like other carriers. Time to upgrade!!! 23 out of 53 people found this review helpful Text messaging is no longer free incoming or outgoingOverall Rating: By: Edward Harris on Tuesday, November 06, 2007 3.3 out of 5From: Richmond, VA (United States) Experience: 10 Years Pros: The cheapest unlimited service of any carrier. Some other carriers don't even offer unlimited service.Cons: They nickel and dime you for things that used to be free. Like the incoming text messages. 1st minute of an incoming call free. And other services all gone.Summary: I live in the city of Richmond and I get good service 95% of the time. I've been a customer for about 10 years and the company is taking away more and more of the services from it's customers that have been loyal for years. They never (hardly ever) advise or alert you to a change that is to your benefit. It is your responsibility to ask about new services or changes. The $.01, $.99 or $20 phone deal is only for new customers. Too bad if you're already a customer and a better deal on a phone comes along. If you want the better phone or deal, you have to sign a new longer contract. Most likely a 2 year deal or pay the outrageously high prices they and other carriers charge for the phones. If you really want or need the new phone those are your chooses. Their people on the phones are very nice and try to help you. I know they can only do what the company allows them too. When the company 1st started providing service, they were the best around. Even though the service area was limited. But as they started getting bigger the service started becoming less customer friendly. But what is new about that, that's the way business is done in America. Get bigger, charge more and give less service. The American way. 23 out of 45 people found this review helpful Can't stop lying, no coverage at homeOverall Rating: By: Edgar Howard on Monday, August 13, 2007 1.3 out of 5From: Blacksburg, VA (United States) Experience: 8 Months Pros: When I travel Ntelos is fine. Their rates are a little lower, but you get what you pay for. Some of these reviews must have been written by N. employees paid to do it. Cons: No coverage where I live. But worst, after six months, they have lied the whole time about why. I'm a telco engineer so I know exactly why I don't have coverage. They won't spend the money to handle the call traffic in rural areas although they get tax $$$ to support rural areas. Never trust a liar. Summary: They don't use paper contracts so you never know what you are entitled to. I'm not sure this is legal. If I could get service (911) at home I might stay with them. But w/o service at home I have to find someone else. 29 out of 58 people found this review helpful GOOD SERVICEOverall Rating: By: J BL on Wednesday, May 23, 2007 4 out of 5From: Bridgeport, WV (United States) Experience: 1 Months Pros: Cheapest Plans availabe, Phone selection good, customer serviceCons: only decent receptionSummary: I switched to this company from U.S. Cellular. Ntelos has way better plans, and cheaper than any other company in the area. I get about the same service, maybe 1 bar less. Couple dropped calls more (get them with any provider in the area). Customer service is great 28 out of 57 people found this review helpful Wish I hadn't changed.Overall Rating: By: Edward Biser on Monday, March 26, 2007 1 out of 5From: Buckhannon, WV (United States) Experience: 3 Months Pros: Neat phoneCons: Poor receptionSummary: Coverage is not nearly as good as my previous carrier. Nearly all the places I use a cell phone it doesn't work. I have enough signal to not have a "no signal" but not enough to make a call. Certaintly not "World Class Service". And of course I pay the same as those that do have service. 43 out of 73 people found this review helpful Awesome customer service and coverageOverall Rating: By: Amy Gibson on Monday, January 15, 2007 5 out of 5From: Roanoke, VA (United States) Experience: 2 Years Summary: Everytime i call into NTelos customer service I am treated like a brand new customer. I love the one-on-one that i get with the company. I have been with several other companies and no other can compare. I love the unlimited minutes and text messaging that I cant get anywhere else. Highly recommend to all! 46 out of 104 people found this review helpful The Ballot's OutOverall Rating: By: Michael Stephens on Wednesday, September 06, 2006 2.3 out of 5From: Danville, VA (United States) Experience: 2 Months Pros: Um...Cons: If there's never any roaming, why do I have a "No Service" signal anywhere in my city?Summary: I was a former Alltel customer who really debated myself at the counter when the dealer sold me on a NTelos promotion. I regret it now. NTelos has a lot to prove with its coverage and signal. I never roamed with Alltel, even after relocating 600 miles away; now I have no service two miles out of the city. 65 out of 98 people found this review helpful Am I roaming now?Overall Rating: By: Lynn Smith on Wednesday, January 25, 2006 3.3 out of 5From: Saint Albans, WV (United States) Experience: 2 Years Pros: Excellent rates.Cons: Flukey service.Summary: Strangest thing - I seriously can stand at the corner of the front yard and be in my home range. But in the driveway, I'm in roaming! Other than that, NTelos service has been about par with the other two cell phone services I've used, but recently I've noticed a decline. Apparently, towers are being taken out of service in the roaming areas and are not being replaced. This is causing calls not to be received and voice mail not being forwarded until I'm back in my home range. 54 out of 94 people found this review helpful |
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