Qwest Wireless User Reviews
   2.3 2.2 2.2 2.2Qwest voted most patheticOverall Rating: By: robyn brown on Friday, February 13, 2009 1 out of 5From: portland, OR (United States) Experience: 7 Years Pros: Hard put to think of a single redeeming factorCons: Terrible customer service Horrible website with information so out of date or lagging in accuracy it is unusable Endless run around on the phone Poor cellular coverage. Weak signal. Spotty reception. No roll over minutes. DSL bandwidth is expensive and throughput below advertised. Failed often and needed regular repairSummary: I had Qwest service for nearly 8 years. I wish I would have dumped it sooner or better yet, never had to use them in the first place. They were at the time the only one able to provide landline to my house. Qwest has been a source of unrelenting disappointment and frustration. Their billing SUCKS. It never shows accurately amount due, or payments made. The account portion of the website lags so badly (weeks) that it is useless as a customer tool. The online account information also does not provide the same information the printed bill does even though Qwest claims its the same. If you have to use Qwest then get a paper bill sent to you and keep it filed away. You will need it when you do call them about the problems you will have. Only the land-line to the house was reliable. The wireless service was overpriced and in the city of Portland got spotty reception. I live not to far from downtown and had to talk to one side of my house or outside to get a signal.. one that would drop often. Customer service across the board was terrible. Every time I called I was transferred many many times across many departments. Each time they had to verify a long list of data to make sure I was who I said I was, even if I had been on the phone with them for an hour they would do this. I had DSL which was slow. Below was they advertise. They had to make several trips to my house because it would simply stop working. When the day came to get rid of DSL in favor of Comcast cable internet I had to spend 1.5 hours on the phone. 1.5 hours of endless call transfer and hassle JUST TO DISCONNECT THE DSL. This account is by no means isolated. It typified my experience each time I had to deal with customer service. The day I dumped Qwest as a provider is burned into my memory as a day of great relief and joy. I've learned a new level of loathing as it pertains to corporations. 2 out of 2 people found this review helpful Not all badOverall Rating: By: Ethan Stern on Saturday, June 28, 2008 3.3 out of 5From: Denver, CO (United States) Experience: 9 Years Pros: *Sprint network *Friendly sales reps (despite what others have said) *Good rate plans in comparison to other companiesCons: *Bad selection of phones *Cust. Svc. only available in 14 state regionSummary: I have had Qwest Wireless since the days of USWEST Advanced PCS and honestly, I'll admit, I have not always had the best experiences with them. However, here's the real truth...Qwest Wireless is an MVNO using Sprint's CDMA network. They also use ONLY phones that Sprint uses (and has had for at least 120 days before Qwest) or approves. So if you blame bad reception on Qwest, it's really not their fault, it's Sprint. Because of their contract with Sprint, the selection is limited, but they do still manage a good selection of camera phones, slim phones, and a few good PDA's (like Moto Q, HTC Fusion, Etc...). Overall, their rate plan is actually pretty competitive. Their data plan is INCREDIBLY cheap compared to other major carriers (Only $30 for unlimited if you're a DSL subscriber). The retail store sales rep's are actually incredibily helpful! I have gone through many many phones (my fault, drop them a lot... :-) and each time they will give me a warranty replacement in store for the same one or a better one if available. Honestly, it's a really good service if you're looking for a nice wireless service with nationwide coverage and bundle discounts with local, dsl, long distance, etc. 0 out of 1 people found this review helpful Katana IIOverall Rating: By: Kathleen Cockrell on Thursday, May 15, 2008 1.7 out of 5From: Klamath Falls , OR (United States) Experience: 5 Months Pros: Slender and fits in your pocket.Camera is easy to use. The phone is user friendly until it locks.Cons: It locks up and there is no way to unlock it. The antanna is in the bottom and people can't hear you on the phone while the phone is in the case. When it says Full Lock nobody knows how to unlock the phone. Then is is not useable anymore.Summary: I'm NOT happy. The phone has full lock on it and NOBODY seems to know how to unlock it. I don't understand that nobody knows how to unlock a full lock. I have pictures in it. I can not replace these pictures. What good is a picture phone if you can't get the pictures out of it! Quest said my pictures will be lost. Not going to happen. I'm not sending the camera phone back until I find a way to get my pictures out!! 2 out of 2 people found this review helpful I dont get itOverall Rating: By: Roger Kerzmann on Tuesday, May 13, 2008 4.7 out of 5From: Rimrock, AZ (United States) Experience: 3 Years Pros: It's cheap it has new deals,and new phonesCons: not much service, not many phonesSummary: I would advice people in the southern western civilization to get this carrier because it is not all that bad, because they charge me total 200 flat for cell phones(3), home phone(unlimited calls), direct TV, and High speed broadband internet. 1 out of 2 people found this review helpful AwefulOverall Rating: By: Joe Cell User on Sunday, March 30, 2008 1 out of 5From: Medina, MN (United States) Experience: 20 Months Cons: Dropped calls, poor customer service, not as many minutes per month as others for same price.Summary: I experience dropped calls almost daily. When I call customer service, they don't seem to know what they are doing. They know that I can't end the contract early, so they don't care how they treat me. N O T recomended at all!!! 5 out of 8 people found this review helpful Misleading sales reps?Overall Rating: By: Mark Cloer on Wednesday, October 24, 2007 1.3 out of 5From: Colorado Springs, CO (United States) Experience: 20 Months Summary: My wife was under the clear impression that she was under a one year contract. After repeated problems, lost calls and poor service she changed carriers. Qwest charged our bill over $200.00 for ending the contract early, even though she was at almost two years of service. I spoke with "DJ" who claims his employee number is 9273. DJ stated that they do not have a copy of her contract and said it was our problem that they do not keep copies of contracts. He refused to provide us with any evidence that the contract was for two years. 20 out of 39 people found this review helpful Choose and Choose WiselyOverall Rating: By: Craig Long on Sunday, October 07, 2007 1.7 out of 5From: Gladbrook, IA (United States) Experience: 2 Years Pros: Good selection of updated phonesCons: Bad connections, dropped callsSummary: I have had 3 different phones with this company. 1st phone didnt work at all. Then the Qwest gave me a phone that could get out anywhere. You could be in a cave and still have reception, but would not pick up my missed calls. So I went back to Qwest and they sent me another phone. Worked good for about a week. This phone I have now you could be sitting ontop of a tower and not have reception. Im tired of fooling with this company. 25 out of 38 people found this review helpful Bad customer serviceOverall Rating: By: Jenny Myers on Tuesday, May 01, 2007 1 out of 5From: Portland, OR (United States) Experience: 1 Months Pros: I do like the idea of combining internet, telephone and wirelessCons: Horrible customer serviceSummary: I just recently transferred my cell phone family plan to qwest for the convenience of billing. My daughter less than a month into the plan had her cell phone stolen. I have been trying to work with Qwest for a replacement camera phone, which was what she had at a reasonable price. They refuse to work with me. I threatened to find a compatable cell phone on ebay, and even went so far as obtaining the ESN number of the phone as suggested by Qwest. But the manager of the wireless department told me they were not able to access anyone's account and could not help me at all. So they would not be able to tell me if any of the those cell phones would work for me. I even threatened to take my regular phone service and internet elsewhere, but they don't seem to care. Unfortunately I am tied into the cell phone service for the service plan, but I will have to change all of my other accounts. I am willing to pay a fair price for a replacement camera phone, but they want me to pay $190. Which I do not have and my teenager does not have. So I am completely screwed and they refuse to work with me. Very unhappy with Qwest and would not recommend them to anyone. I have been a loyal customer for over 20 years. 30 out of 55 people found this review helpful Cheap phoneOverall Rating: By: Terry Williams on Sunday, March 25, 2007 1.3 out of 5From: peoria, AZ (United States) Experience: 15 Months Pros: Personally, I can't think of anyCons: Qwest service is just not up to par in my opinion. My cell phone is a cheap piece of junk. I dislike the recorder for incoming messages and don't like that it's the first feature on the phone. No matter where I am using my phone, it constantly beeps while I'm having a conversation as if I'm either losing the call, or it's a low battery or someone else is calling in, and none of this is the case. The battery life is less than stellar. In reviewing different models, I found that there are just noSummary: I truly would not recommend this phone to anyone. In fact, my daughter has this same phone with another carrier and she dislikes her phone as much as I dislike mine. I will not renew my wireless contract with Qwest. 26 out of 65 people found this review helpful Service straight from the fires of Hades!Overall Rating: By: Jane Bradstreet on Friday, October 20, 2006 1 out of 5From: Grand Canyon, AZ (United States) Experience: 60 Days Pros: Convenient billing for internet, long distance, local and wireless in one.Good roaming plan.Cons: Incompetent customer service that fails to respond to emails, doesn't know answers to questions when called.Summary: I let a friend talk me into this service and really wish I had not. I am struggling to figure out how to pay the termination fees for the serivce if I switch to another provider.And I am upset so few providers have service in the Grand Canyon area. Could some rep from a cell phone company please tell me why?? Here's a laundry list of problems: 1) The provider mistakenly had my two phones on separate plans when I orginally ordered. Though this was remedied quickly, the handset insurance for the second phone was not transferred. Any effort to order online results in failure- sorry we are not able to do this at this time- here are our limited customer service hours, call and we'll place you on hold forever. 2) I live in a digital roam area. I am not that savvy on the workings of cell phones and did not know that I would have to travel to be under their cell tower in order to set up my voicemail. I took talking to three customer service agents before one of them knew, and even he had no idea where the nearest area was for me to be under a tower. (It was about a 60 mile trip.) 3) The phones I got themselves are terrible, but after less than thirty days of using them, I could not return therm to the company to get another phone. 4) The refund that was offered on the second phone has not arrived yet despite the fact I sent in the paperwork promptly. PLEASE SOMEBODY OUT THERE HELP!!!!!! 38 out of 70 people found this review helpful |
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