Qwest Wireless user review

Cons: Terrible customer service
Horrible website with information so out of date or lagging in accuracy it is unusable
Endless run around on the phone
Poor cellular coverage. Weak signal. Spotty reception. No roll over minutes.
DSL bandwidth is expensive and throughput below advertised. Failed often and needed regular repair

Summary: I had Qwest service for nearly 8 years. I wish I would have dumped it sooner or better yet, never had to use them in the first place. They were at the time the only one able to provide landline to my house.

Qwest has been a source of unrelenting disappointment and frustration.

Their billing SUCKS.

It never shows accurately amount due, or payments made. The account portion of the website lags so badly (weeks) that it is useless as a customer tool. The online account information also does not provide the same information the printed bill does even though Qwest claims its the same.

If you have to use Qwest then get a paper bill sent to you and keep it filed away. You will need it when you do call them about the problems you will have.

Only the land-line to the house was reliable.

The wireless service was overpriced and in the city of Portland got spotty reception. I live not to far from downtown and had to talk to one side of my house or outside to get a signal.. one that would drop often.

Customer service across the board was terrible. Every time I called I was transferred many many times across many departments. Each time they had to verify a long list of data to make sure I was who I said I was, even if I had been on the phone with them for an hour they would do this.

I had DSL which was slow. Below was they advertise. They had to make several trips to my house because it would simply stop working. When the day came to get rid of DSL in favor of Comcast cable internet I had to spend 1.5 hours on the phone.

1.5 hours of endless call transfer and hassle JUST TO DISCONNECT THE DSL.

This account is by no means isolated. It typified my experience each time I had to deal with customer service.

The day I dumped Qwest as a provider is burned into my memory as a day of great relief and joy. I've learned a new level of loathing as it pertains to corporations.