No major issues
Overall Rating:
4.3 out of 5
By: Linus 199 on Friday, August 14, 2009 4.3 out of 5From: New York, NY (United States)
Experience: 8 Years
Pros: Been with Sprint for a long time. Never had an unusual problem. Cons: Customer service improving, but can still be better. I usually have to be patient with the customer service reps and have to repeat myself about 3 times before they understand.Summary: I never had an unusual problem with Sprint. I have friends that have phones with all the big networks (eg, AT&T, Verizon & T-Mobile), and the problems are the same with every company. Some of the problems that I hear people have with Sprint (which I don't experience) are;
1) They cut my phone off...
Well people, this happens when you don't pay your bill. Eventually it gets cut off. And keep in mind it's a computer that cuts you off. It can't tell if you're 1 cent or $100 over your spending limit (if you have one), you're just over your limit.
2) Why do new customers get a discount and existing customers don't get anything?
Not true. When you first sign up, you sign a two year agreement and get a discount. When the 2 years are done, you can sign another 2 year agreement and get another discount. Every 2 years, an existing customer can get a full discount just like a new customer. You can't take advantage of a discount, and then only one year later come into a store and start arguing that you've been a customer for 5 years, how come you don't get a (another) discount....
3) Their prices are too high.
In my opinion, they're prices are similar to the other carriers. And with the Simply Everything Plan, they are actually cheaper that the other carriers.
Overall, I'm happy with Sprint and wouldn't change. They were the first to have an all digital network. One of the firsts to introduce the web on a cell phone. The first company to offer a camera phone (Sanyo 5300. First camera phone in the US). The first with Push To Talk (Nextel). One of the first to offer 3G service and the first to offer 4G service. The most reliable data service (that's why Amazon uses Sprint data service for their Kindle e-books).
Why would I want to leave a company that almost leads the US industry in cellular technology?
1) They cut my phone off...
Well people, this happens when you don't pay your bill. Eventually it gets cut off. And keep in mind it's a computer that cuts you off. It can't tell if you're 1 cent or $100 over your spending limit (if you have one), you're just over your limit.
2) Why do new customers get a discount and existing customers don't get anything?
Not true. When you first sign up, you sign a two year agreement and get a discount. When the 2 years are done, you can sign another 2 year agreement and get another discount. Every 2 years, an existing customer can get a full discount just like a new customer. You can't take advantage of a discount, and then only one year later come into a store and start arguing that you've been a customer for 5 years, how come you don't get a (another) discount....
3) Their prices are too high.
In my opinion, they're prices are similar to the other carriers. And with the Simply Everything Plan, they are actually cheaper that the other carriers.
Overall, I'm happy with Sprint and wouldn't change. They were the first to have an all digital network. One of the firsts to introduce the web on a cell phone. The first company to offer a camera phone (Sanyo 5300. First camera phone in the US). The first with Push To Talk (Nextel). One of the first to offer 3G service and the first to offer 4G service. The most reliable data service (that's why Amazon uses Sprint data service for their Kindle e-books).
Why would I want to leave a company that almost leads the US industry in cellular technology?
3 out of 3 people found this review helpful
sprint
Overall Rating:
5 out of 5
By: b w on Sunday, July 19, 2009 5 out of 5From: d, IL (United States)
Experience: 4 Years
Pros: cheap and goodCons: i cant think of any Summary: I havent had any issues so I have nothing to complain about
0 out of 1 people found this review helpful
Do NOT go the route of Sprint
Overall Rating:
1 out of 5
By: Valerie Rick on Sunday, July 12, 2009 1 out of 5From: Round Lake Beach, IL (United States)
Experience: 18 Months
Pros: None that I can think ofCons: I recently became unemployed, I could not pay my bill for six weeks, until my first unemployment check came. Sprint charged me the early out of contract fee. I called and explained the situation and then Sprint said that they would take back the early out of contract - they never did. I do have my phone back on but the bills keep coming for the early out of contract. My phone is old and Sprint tells me that I cannot get a new phone until May of 2010. My battery only holds a charge for two hours.Summary: Do NOT go with a Spring account. You can find better with Verizon or AT&T.
2 out of 5 people found this review helpful
Bunch of jokers
Overall Rating:
1.3 out of 5
By: Sjaak Blaauw on Sunday, July 12, 2009 1.3 out of 5From: Chicago, IL (United States)
Experience: 15 Years
Pros: my brain hurts too muchCons: bunch of goofsSummary: Got 2 new phones, while working on unlimited data plan I get offered a $10.00 discount by rep. Mind you, I've been a customer forever. When other issues moved the call upward in department they took away the offer..................I'm contemplating returning 2 phones and moving on.
2 out of 5 people found this review helpful
WORST EVER how do the stay in business
Overall Rating:
1 out of 5
By: chris russell on Sunday, June 14, 2009 1 out of 5From: arlington, TX (United States)
Experience: 3 Years
Pros: found only 2 places that dropped calls
Cons: every thing!!!!!!!!! phones were crap. long lines to get your phone fixed, promise never kept. can not under stand them on the phone.Summary: i had sprint for 3 years worst customer service ever. could not understand them over the phone most the time, for i thank their call center is in India. when trying to call sprint it would take an average of 30 min some times longer to get someone on the phone. T-Mobile maybe 3-5 min. when trying to get my phone fixed i would have to go to there store wait in line for 45 min drop it off come back in an hour wait in line for another 45 min for them to tell me they would have to order a refurbished one come back in a week. i would wait in line for 45 min get my phone and out of the 9 times i had to do this 5 times i would find that there would be a issue with the phone in about 2 hours of having it. T-Mobile dose it all on the phone no mater were your at and no lines no hassle and every phone i got back worked and in some times less then a week. long story short T-Mobile rocks hard core
Cons: every thing!!!!!!!!! phones were crap. long lines to get your phone fixed, promise never kept. can not under stand them on the phone.Summary: i had sprint for 3 years worst customer service ever. could not understand them over the phone most the time, for i thank their call center is in India. when trying to call sprint it would take an average of 30 min some times longer to get someone on the phone. T-Mobile maybe 3-5 min. when trying to get my phone fixed i would have to go to there store wait in line for 45 min drop it off come back in an hour wait in line for another 45 min for them to tell me they would have to order a refurbished one come back in a week. i would wait in line for 45 min get my phone and out of the 9 times i had to do this 5 times i would find that there would be a issue with the phone in about 2 hours of having it. T-Mobile dose it all on the phone no mater were your at and no lines no hassle and every phone i got back worked and in some times less then a week. long story short T-Mobile rocks hard core
1 out of 3 people found this review helpful
