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Cell phones > Companies > Sprint PCS

Sprint PCS company profile



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General information
NameSprint PCS
User rating 2.5
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Customer base54+ million Sprint/Nextel
Customer service hrs.7am to 1am EST
 
Network information
Network typePCS-1900 CDMA, CDMA2000
Frequencies/Bands1900, 2100
Coverage areaNationwide U.S.
Roaming partnersVerizon, Alltel, and other CDMA carriers
Service activation area
 
Our review
 

Company Overview: Sprint is part of the Sprint Nextel Corporation, which was officially formed in August 2005 following the successful acquisition of NEXTEL Communications by Sprint Communications for $35 billion.  Sprint was originally founded as The Brown Telephone Company in 1899 in Abilene, KS.  Sprint Nextel (aka "Sprint") is now headquartered in Reston, VA.

Network Benefits:  Voice services including Push-to-Talk; High speed wireless data services including Sprint Power Vision streaming TV and radio content and music store; Limited Wi-Fi wireless Internet service.

Special Plan Features: Individual "Fair and Flexible" plans offer free nights and weekends; Free Incoming plans charge only for outgoing minutes; Unlimited mobile to mobile calling available; Overage charged in blocks of 30 minutes on some plans; Mobile data card plans available.

Unique Features:  Sprint Power Vision offers mobile data and entertainment services on a monthly or per-Kilobyte basis.

Pros: Extensive coverage for voice and high speed data services; Fair and Flexible plans help eliminate big overage charges; Merger with Nextel means free calling between many Sprint and Nextel subscribers; Exclusive Power Vision multimedia content.

Cons: Fewer handsets available than with GSM carriers; Power Vision plans more expensive than wireless Web offerings from other major carriers.

Technology Used: CDMA Network using the 1xRTT standard.  Sprint is currently rolling out a higher speed EVDO network, slated for nationwide coverage by the end of 2007.

Coverage: Nationwide Sprint CDMA network;  EVDO network available in 41 U.S. states as of August 2006.  Rural coverage through roaming partnership with Alltel.

Customer Service Review: See Consumer Reviews


Most popular Sprint PCS cell phone specials

LG Rumor Black
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Palm Centro Onyx Black
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more Sprint PCS specials >
 

Sprint is the most affordable deal in wireless!

Overall Rating:
4 out of 5
By: Lori Weseman on Wednesday, August 20, 2008
From: Charlotte, MI (United States)
Experience: 5 Years
Pros: Great features, phones, and prices.

Cons: Not the best CS but not as bad as everyone says.

Summary: Sprint offers the most affordable rate plans and widest range of features of any carrier. They have great multimedia and the best 3G network. And in my area coverage is excellent.

I love sprint

Overall Rating:
4 out of 5
By: sheri henry on Tuesday, August 12, 2008
From: brooklyn, NY (United States)
Experience: 14 Months
Pros: The everything plan. 1 price for texting sprint tv and multiple other services. my phone works in most elevators and some subway stations. so the service is great. no problem with customer service. they are great problem solvers.

Cons: Sprint tv shows fuzzy on my phone. and when u change things on ur plan sprint does increase ur contract expiration date. so beware if u upgrade or change plans

Summary: I like sprint. nice phones good service. phones are expensive if u buy them from sprint but if u purchase a phone somewhere else u can use it. I brought my plam treo from ebay. almost half price. sprints not perfect but for those on the go texting and internet people like me it works

An improved company

Overall Rating:
4.7 out of 5
By: Oscar Flores on Friday, August 08, 2008
From: Austin, TX (United States)
Experience: 3 Years
Pros: Much improved customer service,good plans,good phones

Cons: Service good but not everywhere

Summary: This is a great company, it has good phones and great EVDO Rev-0 service

Sprint changes contracts

Overall Rating:
1 out of 5
By: J Vega on Saturday, August 02, 2008
From: Dallas, TX (United States)
Experience: 3 Years
Pros: Reasonable plans

Cons: Reception
Contract changes
Make sure you read the small print on your contract

Summary: My contract is supposed to be up 4/18/09. I signed up online and Sprint changed my service contract to 11/12/09 without notifying me. It says on the contract they have the right to do that but they have to contact you. As far as I know, I was not contacted. They refuse to return it back to original contract date. I am cancelling my service contract and going with another carrier before it is up. I have to leave my home to make a phone call because of "Service unavailable" messages. I often have bad reception and dropped calls that I didn't have my first two years with them. I hope the rest of the nation follows CA ruling where Sprint owes back the $200 early termination fees because people are dissatisfied with service. Perhaps the new CEO of the company should work on reception and customer service issues instead of looking for someone to partner with. BEWARE of cell phone contracts!

The Worst

Overall Rating:
1 out of 5
By: Jack Kane on Thursday, July 24, 2008
From: Stoughton, MA (United States)
Experience: 2 Years
Pros: Slim to none.

Cons: My calls were often inturrpted by dead zones and dropped calls. The power vision charges you for every slight transaction and the customer service was so awful that I almost found it funny, then I remembered I was calling because my knock off version of a good phone could not hold it's charge.

Summary: I wretch whenever I have to use my sprint vision phone for there is no doubt that I will lose my signal. As a two year srpint user I would not recommend getting Sprint unless you enjoy having scarce coverage in densly populated areas. All in all sprint is an awful company that does not offer the service that competitors such as Verizon offer.

All Sprint PCS user reviews