Sprint PCS User Reviews
   2.4 2.5 2.6 2.5Great Experience With SprintOverall Rating: By: Noah A on Sunday, January 11, 2009 4.7 out of 5From: St. Louis, MO (United States) Experience: 2 Years Pros: Very Good Service Quality, Excellent Value, Great Customer Service at Sprint StoresCons: Customer service on the phone is terrible compared to the great service offered at Sprint's company stores (That may sound ridiculous but trust me, it's true!).Summary: Sprint has a great reliable network, my phone bill is reasonable and almost always the same every month (so I am very rarely shocked when it comes in the mail), and a wide range of service plans are offered that cater to people with various needs. Sprint is a great carrier for phone service and I do not understand some of the negative reviews I heard since I have had no problems with them and live in a rural area about an hour outside of St. Louis (where service conventionally wouldn't be expected to be good). Sprint is a great choice if you want the best overall combination of good phone service and value. 4 out of 4 people found this review helpful Sprint - Where's the rebate???Overall Rating: By: Elsa Rueda on Tuesday, December 16, 2008 1 out of 5From: Yonkers, NY (United States) Experience: 3 Months Pros: NONECons: EVERYTHINGSummary: I've been with Nextel since like for-ever. I've had up to four phones at one time - never a problem. Down to service for 2 phones no contracts for years I lose one. I called Sprint to have the service de-activated and went and purchased a new phone (not a nextel) but "the rumor" w/Sprint. I asked them if they could give me a "good deal" since I've been a loyal Nextel customer and they gave me a small mthly percent off plus a $50.00 mail in rebate. It was supposed to take 14 days - after 3 wks and no rebate I called SPRINT and they told me it takes some time to process the checks? I waited another mth. and no rebate so I called again, and now am told I have to continue to wait an additional 2-3mths. Come 3 mths later I call again, and now they say I've been declined. Why? Because I didn't sign a two year contract? Uh, the sales person never mentioned this... the first call I made never mentioned this... I never received any written statement stating this. But the form w/receipt attached I mailed in apparently in the fine print states that. My 30 days to return the phone passed - duh... nice move Sprint... So now I'm told either I sign up for a two year contract or no rebate. What does that smell like to you - yes, the consumer? One word... SCAM. Sprint can take their phone and service and shove it. Soon as the year is up bye-bye Sprint. 2 out of 4 people found this review helpful I love Sprint!Overall Rating: By: Marvin Amiths on Tuesday, December 09, 2008 5 out of 5From: Jonesboro, AR (United States) Experience: 5 Months Pros: MRC vs. competitors. SPEED!Cons: Limited phone selection.Summary: I have to say that I really do love my phone company. Ever since I've started with them, it's been nothing but greatness and I'd gladly choose them over the competitors! Now, that's not blind comparison, mind you. I've had AT&T and T-Mobile and the coverage (in my area) just wasn't as good. With Sprint, I've never had a dropped call and every time I use the internet (all the time, everywhere!) it's been blazingly fast! Some time ago, I had Helio service and absolutely loved the coverage and speed I experienced with them. I knew that they piggy-backed off of Sprint, so I was pretty optimistic about coming over. But of course, I was a little hesitant because of what I'd heard about them. To be honest with you, my experience with Sprint has been totally opposite from everything that I'd heard. Their customer service totally rocks and like I've said before, I just love their service coverage/speed. I currently use the Everything 450 data plan and it's perfect for my needs: minimal calling, MAXIMUM internet usage, heavy messaging, gps services, etc.... The same services on say, AT&T, would cost me a bit more each month, so I know I'm getting a great deal (funny enough, I work for AT&T). Sprint's come a long way from what it used to be, and I admire what Dan Hesse is doing to turn this company around. The only con to Sprint is their SEVERELY limited selection in phones. I'd definitely love for them to expand that, and I'm sure with time, more interesting handsets will appear. On a positive note, I do currently use the Instinct and it's pretty much the best phone I've ever had. It completely keeps my life together and does everything I need it to do! All in all, if I were asked if I would ever recommend this company to anyone, I would say MOST DEFINITELY! As a matter of fact, I already have :) So try them out and experience "Life at Sprint Speed!" 3 out of 3 people found this review helpful SPRINT is the Cheapest, Fastest 3G Service Ever way CHEAPER then the overrated verizonOverall Rating: By: stefano korlou on Monday, December 01, 2008 5 out of 5From: rochester, NY (United States) Experience: 4 Years Pros: Everything plan starting at $69 way cheaper then verizon, 4G upcoming speeds for mobile broadband network, great choices for phones Cons: Lack of reception for some areas but overall its reception is excellent.Summary: I have had sprint for a long time and they just keep getting better and better and better then verizon everyday i had verizon before and beliacve me u never want to go with there plans are outragouesly exspensive i cant beliave they are still in service . lol ALSO if u a type of person that likes the speed of internet and mobile broad band then SPRINT is the way to go due to its nation fastest realible speeds also its UPCOMING 4G network WAit did i just say 4G yes i did sprint is going to be thes first company with it also they are GOIN to have it for at least 2-3 years befor verizon and att can get there false ad hands on it YES u just read that and yes sprint will Have 4G for 2-3 before other carreirs and if u dont beliave me then google search Sprint WIMAX and take a look for ur self Sprint is overall a great service with cool phones and cheap plans there is no reason not to get the NOW network i rate this company 9.5 out of 10 for there cheap service prices 5 out of 5 people found this review helpful Simmer Down Sprint Haters!Overall Rating: By: RadRed 8204 on Friday, November 14, 2008 5 out of 5From: Bristol, TN (United States) Experience: 6 Years Pros: Everything.Cons: None.Summary: Listen - I know people get upset and need to vent and these forums/reviews/etc. are the best place to do so, but listen Sprint is doing much better. I just have to tell you I have Sprint and I love it. Even when you talk to people that are "foreign" and live in a different country they are really trying to help you and yes they do have to repeat what you are saying, but they are actively tryint to assist you, but simply want to make sure they understand what you are saying. So what?!! But otherwise, the service is great and so is customer service. They have made leaps and bounds. I think I have more issues with the store reps then the call center agents. But even then not enough for me to say I hate Sprint. The store agents are not as good only because they dont get as much training because of such high turnover. And I did my research on all carriers. All you have to do is type in I hate Verizon or I hate AT&T - what do you get? Same complaints. You know if Sprint does not work for you that does not make them a bad company, just not right for you. It is the same for anything else. For example, everyone had the favorite restaurant vs. the fast food place, or clothing store vs. cheap store, the places that sell them the goods they need and want. If Sprint is not that place - quit complaining and quit bashing an entire people who are just doing their job, when it is a tower you are mad at, or a single person. They have limitations too. Not everyone can give you what you want, but when they try to get you to someone who can don't get mad at them. You don't know what they can or cannot do. And I know this because I have read most of the reviews. The things people get so mad about are so trivial, only a few people have legitimate complaints. For example, the user whose mother passed and no one could reach her. Could you imagine? But she is really the only one that deserves to really be upset. Everyone else, mostly seems you got your issue taken care of and no harm was done. I am just saying that Sprint is improving. "I hate Sprint" "OMG Customer Service STinks" - the only reason people say that is because Sprint is the easy target. Let me tell you one thing though. I have had Verizon and I have had AT&T and I promise you if you have a problem and you want your activation fee or upgrade fee waived because they said it would be, or you were charged proration without being told, or even you incurred overage for the first time ever and just need a courtesy credit to help out w/ half the charges - you will not get it. So all of you who say Sprint does not care - how many adjustments to your bill did you get? How many I'm sorry to see this happened? I would dare say a lot - Sprint has heart. Verizon and AT&T they don't. So go to them if you want, but I dare say you will wish you had stayed with Sprint. So for all the millions Sprint loses - I want to know how many want to come back or will be. Sprint is great and I am sorry for some who have had life changin 5 out of 5 people found this review helpful Are you saving anything just because you pay less!!!Overall Rating: By: Molly R on Thursday, October 02, 2008 2 out of 5From: Bend, OR (United States) Experience: 4 Years Pros: The cost of the plan....well maybe if the quoted credits actually shows up on the bill in the next few monthsCons: Customer service...call quality...the list goes onSummary: Anyone living in Bend with Sprint or Verizon? Satisfied with Verizon in CA...Moved to Bend..no Verizon...picked Sprint..this was 4 yrs ago...no real problems...but phone service was not as good as Verizon..My Contract is up..the store offered what seemed a good deal...chose the Instinct...It is a pain..to make a call..the one button is on the top...push it once ..no twice! the phone freezes,trying to read a page on the web..well how much time do you have to push a page around to read it in parts. the TV freezes..goes frame by frame..splits..the pic stops while the talking goes on...I find using the phone is more trouble than it is worth...to many steps involved, etc...I am canceling..my contract extension is up in 2 days..Not sure where I will go next...Verizon ? a comp plan to the one I was offered at Sprint is $110 more...worth it ..not sure... I hate the fact that the story changes from on CS rep to another...they don't follow thru....etc An example...while in the store I was approached by a salesperson....I explained I was just looking to decide if I wanted to extend my contract.....Next thing I was approached by the manager...The deal sounded good...wanted to think it over ...2 days later went back to the store...had a very bad experience with sales person....left my # w/another explained that if they wanted to keep my business the manager would call..didn't hear a word...went in 2 days later..manager denied getting the message...the deal got better....but from that point on it went down hill like a snowball in H....Everytime I left a message for the manager to call me, I never back..would make yet another trip to the store no matter what I did she would not take the time to talk to me...I started a deal with one person and I wanted to finish with the same..so hopefully no misunderstandings...and by the way that is one reason I was trying to reach her was to clarify our agreement before I signed on the dotted line.... So all of you that are having problems with Sprint and their phones I feel your pain.... 3 out of 5 people found this review helpful SprintOverall Rating: By: K S on Saturday, September 27, 2008 1 out of 5From: Chicago, IL (United States) Experience: 6 Years Pros: None! One reviewer wrote that the only con was "the phone rings". Well my phone doesn't even do that! People complain that they call me, numerous times in a row, and I never answer. I never get the calls! My mother was rushed to the hospital in June 08. The hospital tried to call me. My phone never rang. My mother DIED!!! 24 hours later I checked my messages, and there it was! The message to rush to the hospital, to talk to my mom for the last time, because she was in critical condition. Thanks Cons: You name it, and they screw it up! (in different languages)Summary: *Been with them for about 6 years. Used to live in a basement apartment, so I thought that was the reason for my dropped/missed calls. NOPE! I've since moved, twice, it's gotten worse! I can understand bad service in the middle of nowhere, but Ii live in CHICAGO!!! *They employ customer service reps from other countries! I swear the only English they know is what's written in a Sprint Customer Service Handbook! And they repeat everything you say, every time you speak, before attempting to answer your question. Do they have a translator sitting there directing them with what to say? Very strange/annoying!! *All of this is only after you've waited a LONG time to get a live person, at all. *My bills are always wrong! I don't even have enough time to list all of the issues with this!! If you can think of a billing issue, they've mastered it! *Their phone selection is minimal, and horrible! *I'm not here, explaining this all, so that I can bash Sprint simply cause I'm pissed. I too came to this site seeking an answer to the "Which carrier is the best?" question. But after reading the reviews, I realized that without people writing the reviews, I'd have nothing to compare. I've tried to be patient, for 6 years. I have an unlimited spending limit, so obviously I pay on time, and in full. (Two lines, at about $250.00/mo total) The poor service (customer service and coverage) only seems to get worse as time goes by! So, I am writing this review for two main reasons. 1. To hopefully steer potential new victims into another, better direction. 2. To let other frustrated exsisting victims (customers) know that they are not alone, it's not just you, and you should pay the $175 to cancel their service. *Look at it this way- You're more than likely gonna need to purchase a new phone, before your allowed a "special" upgrade. This means you'll wind up spending about the same, if not more, for a new phone, and have to start the renewal contract all over again. Find a new carrier first to assure you'll keep your phone number, sign a contract with them and get a new phone (for free probably), and then pay the $175 to Sprint. You'll wind up spending less, and chances are you'll have a BETTER company. WELL WORTH IT!! Well gotta go finish my research, so I can drop the loser company! 1 out of 2 people found this review helpful The worst I hate SPRINTOverall Rating: By: Tracy T on Thursday, September 25, 2008 1 out of 5From: Yonkers, NY (United States) Experience: 15 Days Pros: NOTHINGCons: EVERYTHINGSummary: I was satisfied with NEXTEL over Sprint; once they merge with SPRINT all hell broke loose. Sprint truly needs help with customer service; no one seems to understand what you are talking about when explaining your situation a 1000 times to someone in customer service, ONCE AGAIN, SPRINT IS THE WORST. Verizon and AT&T please help SPRINT out with customer service, they need it. I returned my Samsung Instinct phone before the 30 day return policy so I wouldn't be obligated to SPRINT for two years. (Oh Hell No)! Right now I haven't decided what company to go with, but when I do it's going to be Verizon or AT&T. So far I love the look of the Blackberry Touch Thunder/Storm and the Samsung i900 Omnia, both phones haven't launch yet so that’s why I’m still with SPRINT (mad) but have no choice at the moment, So Verizon please hurry with the BlackBerry Touch Thunder/Storm, and At&t please hurry with the Samsung i900 Omnia cell. So I could drop SPRINT ASAP... 1 out of 3 people found this review helpful Not goodOverall Rating: By: michael arrevalo on Friday, September 19, 2008 1 out of 5From: garden grove, CA (United States) Experience: 5 Years Pros: nothingCons: everythingSummary: The customer service is rude and can be on hold for more than an hour, the plans rip you off...we got charged 20 for unlimited txt every month but on one of their plans its cheaper and have txt in it for free. read fine print. look over bill. and charge you for whatever you never used and they dont care at all about the customers. dont go to sprint go somewhere else 1 out of 3 people found this review helpful Nothing but a pain in the butt!Overall Rating: By: carolyn suihkonen on Saturday, September 13, 2008 1 out of 5From: Alma, AR (United States) Experience: 8 Years Pros: NoneCons: EverythingSummary: We have been with sprint for 10 years the first 4 not bad then low and behold here we go I know I have had nothing but trouble with getting my bill straightened out still can't. And trying to talk to some on who speaks english for get it.Soon as my conract is up this time I will not sign up again I am telling everyone I know how bad they suck. Would I have ever used them if I would have known NO!!!!! Find someone else. For your own peice of mind. 1 out of 3 people found this review helpful |
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