Sprint PCS User Reviews
   2.4 2.5 2.6 2.5SPRINTOverall Rating: By: Alex Gandara on Saturday, March 01, 2008 1 out of 5From: Burbank, CA (United States) Experience: 2 Years Pros: Cannot find any redeeming value about Sprint.Cons: Awful customer service, overbilling, no accountability, they simply don't care!Summary: I dropped Verizon 3 years ago thinking it couldn't get any worse, well the worst yet is SPRINT. On January 10,2008 I called them because my phone bill was coming out to more than what I had signed up for after changing my plan in October 2007; I was promised a call within two weeks, it never happened. I called after 3 weeks had passed, i was again promised a call back the following day; again didn't happen. On Sunday February 23, 2008 I finally got a hold of someone, after being transfered 3 times, who I though would help. Her name is Candace and her Sprint employee number is 697044. She confirmed I had been overcharged and would deduct $239 from my account and collected $129 payment; she promised the following: 1)she would get my account squared withing less than four hours 2)would send me an e-mail confirming all the above, NOTHING HAPPENED!! These people get away with lying to customers and nothing happens!! Yesterday 2/29/08 my phone was put out of service and another incompetent idiot from Sprint, a supervisor, told me that there was NO WAY HE COULD CONFIRM or find that other employee who made all these promises, INCREDIBLE, NO ACCOUNTABILITY!! I had a name and an employee number and he wouldn't even attempt to investigate!! I asked to speak to his boss; this lower management dude had the gall to tell me that he was the end of the line, This is the same guy who told me there was no way to find operator Candace 697044! Save your money and agravation, 15 out of 27 people found this review helpful I love Sprint!Overall Rating: By: Deeana Goets on Tuesday, February 26, 2008 5 out of 5From: Arlington Heights, ID (United States) Experience: 5 Years Pros: I had nothing but great customer service. Best rated plans out there period. (Free internet, picture mail, texting)Cons: NoneSummary: I am really confused about all these bad customer service reviews. Any other company I call, I have to wait at least 5-10 minutes. At Sprint it is less than a minute. Customer reps are very polite and they will work with you to make you happy. There are always going to be mistakes, billing or whatever, with any provider. You have to know how to work the system. I just got 70 dollars credit for too many 1 minute calls I accumulated last month. You just have to call them and ask what they can do for you - and you WILL get a deal. I have been with US Cellular, T mobile and At&T and none compare. US Cellular are decades behind on their phones. T-Mobile - good plans but very bad reception and many dropped calls. At&T- overpriced. Try Sprint. It is free to cancel within 30 days. Look at their SERO plans (Google it). 1300 minutes (free everything -web,email, pictures, texting you name it) for 50 dollars a month. Try to find a deal like that anywhere else! 16 out of 32 people found this review helpful Sprint - inconsistent customer serviceOverall Rating: By: Russ Miller on Saturday, February 16, 2008 3 out of 5From: Kinston, NC (United States) Experience: 6 Years Pros: Great phones, improving service signal coverage, fast web accessCons: inconsistent customer serviceSummary: Have had Sprint service for 6 years. Initially service coverage in my rural area had numerous dead spots, but Sprint has steadily improved coverage and signal strength is currently excellent. I changed my plan on each January for the last 4 years. Not any problems until this January 2008 change. Had billing error. Also experienced the very poor kind of customer service voiced by so many others in their reviews. In contacting customer service, two successive times I was either inadvertently? disconnected or hung up on. But the third successive try to contact customer service was a charm. That particular customer service rep actually corrected the billing error (seemed to me that the first two customer service representatives did not know how to make the correction along with their indifference and insensitivity to the "Voice of the Customer".) So, hopefully the next bill will be correct. Apparently, the quality of customer service experience depends greatly upon the particular customer service representative handling the inquiry. One final item regarding contract extension without informing the customer. My contract was extended for one year without my knowledge or informing by Sprint when my phone had to be replaced under an equipment warranty after one year service(warranty I had purchased on sign up from an independent Kiosk provider). I never was informed by Sprint, and found the contact extension a year later when checking on upgrading the replacement phone. 14 out of 27 people found this review helpful Overall ServiceOverall Rating: By: Phil Silva on Saturday, February 16, 2008 1.7 out of 5From: Tacoma, WA (United States) Experience: 9 Months Pros: Tech Support is available and knowledgable. typically they are Friendly, seem educated and know what there talkin aboutCons: Needs to be more people oriented. can do more to help and understand wants and needs of the customer.Summary: Personally Sprint isn't very people oriented at all, There goal should be to provide a great customer experience that wants peoples business and earns it understanding wants and needs of each customer to make an informed decision and provide a service that is better than the rest. Customer Satisfaction should be #1. 19 out of 32 people found this review helpful Truly one of the worst.Overall Rating: By: Ray P on Friday, February 15, 2008 1 out of 5From: Los Angeles, CA (United States) Experience: 7 Years Pros: NoneCons: EverythingSummary: I have been a Sprint customer for the past seven years. I was a happy camper for the first five, now I'm fleeing them. -Call quality is OK, coverage adequate -Selection of phones is terrible. Nothing new or innovative at all -The words customer service are no longer in their vocabulary -Constant billing problems. -Constant problems accessing my account online. -No incentive to stay with them or upgrade my phone. -All kinds of problems with my current handset and fees, fees, fees when I try to correct. I am so disappointed in them. 15 out of 27 people found this review helpful Don't botherOverall Rating: By: Ana Rita on Friday, January 25, 2008 1 out of 5From: Perth Amboy, NJ (United States) Experience: 6 Years Pros: few dropped callsCons: Terrible customer serviceSummary: If you are considering getting sprint don't!!!! Their customer service is the worst I've ever encountered. Most of the rep centers aren't even locatated in the US, they put you on hold screw up your bill and tell you the charges are valid. If you ask to talk to a supervisor they put you on hold until you either give up or your arm falls off. They are unwilling to help you with mistakes they created. Their plans are expensive and full of hidden fees that I'm sure they come up with themselves, and god forbid you need to make changes on your plan. This company is a nightmare. Don't walk RUN away from it!!! Can't wait until my contract is up 15 out of 33 people found this review helpful Sprint RocksOverall Rating: By: Joe Public on Monday, January 14, 2008 5 out of 5From: St Joseph, MO (United States) Experience: 8 Years Pros: Never have had to use Customer Service... It just works all the time. Fastest wireless internet in the US. Cons: NoneSummary: I have used all of the big 3 and have had problems with being over charged with all except Sprint. Sprint's wireless internet rocks! It's the fastest around and they don't get wrapped around the axel when you use the connection to game or stream music and video... Don't try that with Verizon Wireless... They'll can you in a heartbeat! 21 out of 40 people found this review helpful Never Again!Overall Rating: By: Michelle Mariner on Monday, January 14, 2008 1.3 out of 5From: Cudahy, WI (United States) Experience: 3 Years Pros: Decent service, few dropped calls.Cons: Poor customer service, conflicting information from employees/managers, virtually impossible to get to speak with an actual person on the customer service line.Summary: After realizing I had been paying an unauthorized charge for six months, which was noted on the bottom of page 6 of my 10 page bill, I attempted to get through to customer service to have the charges taken off. Long story short, after 4 WEEKS of documented attempts to straighten out the whole mess (attempts consisted of phone calls with "hold times" of over 40 minutes with no answer, emails, etc.) I was finally able to get a refund, only after writing numerous letters and emails to the corporate offices. Never again will I use Sprint and am counting the days until my contract expires! 21 out of 34 people found this review helpful The worst customer serviceOverall Rating: By: Diana Ramirez on Saturday, January 12, 2008 1.3 out of 5From: modest, CA (United States) Experience: 2 Years Pros: I have a cell phoneCons: I have to call customer service every month because my billing is wrongSummary: From the first day I signed up with Sprint I have had nothing but problems. Every month I had to call customer service because my billing was always wrong. On my daughters cell phone I had all incoming and outgoing texts blocked, but it took like 4 months before the block went into effect. As soon as my contract is up, I am dusting Sprint!!! 18 out of 32 people found this review helpful Worst Customer Service Ever.Overall Rating: By: Julian Torrey on Saturday, January 12, 2008 1.3 out of 5From: Salisbury, NC (United States) Experience: 4 Years Pros: admittedly good signal area.Cons: Customer Service is only interested in sprint not the customer.Summary: After Christmas I tried to upgrade my phone. I selected the wrong phone online and had to charge 218.00 on a credit card on Friday 12/28/07. could not get through to C. S. until Monday 12/31/07, when they told me that the phone was already shipped. It did not arrive be cause they did not put the full address on the shipping label. On 1/2/08 I called about the phone and they said it had been returned and I told them to cancel the order. They said OK then shipped the phone to me anyway. On 1/4/08 it arrived and I refused it. On 1/9/08 I called back to verified that they had received it back, but would not credit my credit card till next month. I ask to talk to a C. S. supervisor and he told me that he would take care if it and have the right phone shipped to me right away at the web page price of $49.99 + tax. The phone arrived on 1/11/08 and I cannot activate it because I am $100.99 over my $250.00 spending limit. After spending three hours on the phone with sprint about this I got nothing but "we're sorry about the mess up" and being forwarded to departments that are closed for the weekend. 16 out of 27 people found this review helpful |
 |
Cell phones... Find it all here
 |
||||||||||||||||||||||||||||||||||