T-Mobile User Reviews
    2.9 2.8 2.7 2.8I LOVE T-MOBILEOverall Rating: By: Shaniqua Talley on Monday, September 14, 2009 5 out of 5From: Houston, TX (United States) Experience: 3 Years Pros: YOU Can send back phone before a year. The service is great. the signal is great. They are getting new phones. THEY NOW HAVE 3G. And you can talk to anyone with t-mobile for free and you have my faves.Cons: NOTHING AT ALLSummary: I love t-mobile. I want at&t only for the iphone.(i don't want it anymore) and verizon for their phones, but t-mobile is the best. I love everything about it. T-Mobile. Good phones. Decent call quality/service. Decent customer service.Overall Rating: By: Megan G on Sunday, September 06, 2009 3.3 out of 5From: Pittsburgh, PA (United States) Experience: 15 Months Pros: Decent phones, (usually) good service, random, occasional perksCons: No service in some areas, staff at the store where we purchased everything can be...iffy.Summary: I begged my parents to switch from Verizon to T-Mobile because I wanted a Sidekick. We got a pretty good deal for switching - since there were five of us they dropped the $35 activation fee. Everyone was really nice the first few times we went in there, and when my sister had a problem with her Sidekick data plan they were very pleasant and fixed the problem. Also, we got a ten dollar off credit for the bill after our one year anniversary. Now, that being said, I do have to say I was a little disappointed going back to the store when my mom had a problem with her phone. While the problem was resolved, it took some time, and she had to get a new phone shipped to us. She had to use a phone from them while she waited for her new one. Why she had to pay for the shipping or replacement or something for thee new phone is kind of beyond me, but I'm not T-Mobile (it was only $10 but still). Also, the staff at the store became kind of...rude after the sale. I'm sure it's that way with the majority of the cell phone providers, but it just kinda irked me. Going from super nice to I-could-really-care-less after a huge sale? Really? All in all, I love T-Mobile. The have some good phones, and reception is usually good (I don't get service everywhere, but at least where I need it for the most part). 1 out of 1 people found this review helpful hands down, T-mobile has the best customer serviceOverall Rating: By: danny castro on Wednesday, July 29, 2009 5 out of 5From: bronx, NY (United States) Experience: 11 Years Pros: superior customer service, the hottest phone and great call qualityCons: noneSummary: i've been with t-mo since 1998. back then they were known as omni-point, then they became voicestream in 2000 which later change to t-mobile. over the years there customer service went from good to great to the best. they make you feel like a big fish in a small pond, which to me is key. not to mention they have the best android phones and a good app store to go with it. i can't see myself switching carrier's in the future. It doesn't get any betterOverall Rating: By: lady l on Wednesday, July 22, 2009 5 out of 5From: missouri, MO (United States) Experience: 3 Years Pros: customer service is amazing, plans are reasonable, and phones are great.Cons: noneSummary: I don't understand what some of the people are saying about the service being bad or the customer service being rude I have never experienced that issue. The customer service has always been very kind and knowledgeable. I have a g1 and my sister has an iphone she can't even send picture messages? and she pays a rediculous amount for minutes and internet. I feel lucky to have such a great phone company. I also have the home service and I love it only time I have had issues is when my internet is running slow nothing to do with t mobiles service Tmobile is the bestOverall Rating: By: Steven Pimentel on Wednesday, July 22, 2009 5 out of 5From: Queens, NY (United States) Experience: 5 Years Pros: Everything is great data is really fast and since i have a G1 when i dont have 3G i have edgeCons: not alot but acouple of dropped callsSummary: Tmobile is great and they have really good phones now and alot of great androids to come 0 out of 1 people found this review helpful T-Mobile - The Carrier to have!Overall Rating: By: Scott Cox on Wednesday, July 01, 2009 5 out of 5From: Norman, OK (United States) Experience: 5 Years Pros: Price plans, flexibility when changing account, GREAT customer service, Easy upgradesCons: None!Summary: I have had t-mobile since i was a freshman in high school when my parents got me a phone( i am now a sophomore in college) . I have had them ever since, and while i have had the usual 1 or 2 calls to care in the last few years, my friends and family have fumed constantly about issues with Verizon, at&t and sprint. My service has always been exceptional and i have always been offered upgrades and perks for my loyalty. And now as an employee in there CC department i understand that 75% of the things people get fuming mad over are SELF CREATED. i am not trying to give good PR or anything like that, just saying how it is. People expect to swap phones with a friend and still have a warranty or send in a a phone with water damage and get a new one back. Of any carrier T-mobile has the most lenient upgrade system. You start getting a partial discount after 30 days of service on ANY device! Whenever there is an issue T-Mobile goes about and beyond to fix it, and has been rated best in Customer service 7 years running. All it boils down to is that 25% of people have a legitimate issue and the other 75% want something for nothing or are willing to lie, call daily, and speak to supervisor constantly for an issue that is either A. not occurring or B. things t-mobile has no control over. I will ALWAYS recommend t-mobile as the best value and service available. WORST SERVICE EVEROverall Rating: By: art stevens on Thursday, June 25, 2009 1 out of 5From: medway, MA (United States) Experience: 15 Months Pros: NONE except that they are very good at saying "Im realy sorry that i cant help you. is there anything else that i can help you with today"Cons: No fax capability, dropped calles, poor cust service, garbage phonesSummary: Was told everything i wanted to hear. Especialy when i told him i was going out of the country right after i got the service. he neglected to tell me that I only had 14 days to fix any problums that i might have like the fact that the phone that he sold me didnt do what it was supposed to. And the fact that if you dont keep the original box it came in all bets are off, no repair no exchange.you are locked in for 2 years, all they say is that if you dont like our service you can cancel, as long as you pay $200 PER LINE 1 out of 1 people found this review helpful EXCELLENT, she shoutsOverall Rating: By: 808 mom on Wednesday, June 17, 2009 5 out of 5From: Hawaii, HI (United States) Experience: 9 Years Pros: Their customer service is excellent. They will work with you until your question/issue is resolved. Great value--service, price Product range equal to that of other providersCons: This is not a con, but stick with the company-owned T-Mobile stores, not the multi-carrier cell phone stores.Summary: I'm not sure who the other reviewers are writing about--I've never gotten a non-English speaker that I can recall in the past 9 years, no matter which department I've talked with. There ARE a few spots in my area that have sketchy connections, but they are pretty clearly marked on their area coverage maps. Do I NEED coverage 100% of the time driving through a pineapple field? Mm, no. But most times I DO have coverage there too even. I'm just glad we (in the US) don't have the phone charges they have in Canada. =O 1 out of 1 people found this review helpful Lousy product and serviceOverall Rating: By: Jon Gateley on Tuesday, June 16, 2009 1 out of 5From: Ventura, CA (United States) Experience: 5 Days Pros: NoneCons: All.Summary: In Ventura, CA coverage is lousy (like nonexistent in areas they say have their signal) and the service is the same. AVOID. 2 out of 3 people found this review helpful PICK ANOTHER CARRIEROverall Rating: By: Brandee Womack on Tuesday, June 16, 2009 1.3 out of 5From: Woodbridge, VA (United States) Experience: 7 Days Pros: NoneCons: Service, no one willing to help resolve issues with service. Can barely understand the person on the other end of the phone.Summary: My husband is at AIT (ARMY) in Aberdeen MD, and he gets NO SERVICE AT ALL. I had to take our son to the emergency room because he was having chest pains and I had no way of getting in contact with him. I call the tech support line, although the woman was nice she told me there was basically nothing she could do, so I'm just going to have to write my husband a letter letting him know our son was in the hospital. We've had NOTHING but problems with t mobile since we bought the phones in November. I WANT OUT OF THIS CONTRACT, and I want a carrier that is going to give me and my husband the service that we are paying for!!! 1 out of 1 people found this review helpful |
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