T-Mobile User Reviews
    2.9 2.8 2.7 2.8Better than AT&T and SprintOverall Rating: By: Joy Santos on Tuesday, April 07, 2009 4.3 out of 5From: Brooklyn, NY (United States) Experience: 3 Years Pros: Best customer service; good prices; overall good serviceCons: Low reception in a few placesSummary: I have had T-Mobile for the past 3 years and have been out of contract for 2 years (they used to offer a 1-year contract). I have to say that I am overall pleased with their service, prices, and most of all, their customer service. Customer service is VERY important to me and TMO's customer service reps give good, knowledgeable answers in a kindly manner. It is obvious that they try very hard to make their customers happy. In fact, I switched from AT&T, because of the total lack of customer service I was getting. Most upsetting, was AT&T's refusal to unlock my phone when I was taking a work transfer to Europe for a few months. This was despite the fact that I had been out of contract for two years and offered to keep my line active. They were misinformed, blatantly lied, and yelled at me. Their response was that their roaming and long distance prices were reasonable. Sorry, but I'm not willing to charge my company $3/minute for every call I make just because AT&T is too stupid and too greedy to unlock my phone. I considered getting them when I returned, but customer service in their stores is as bad as it is on the phone. Before AT&T, I had Sprint. Their service was okay (admittedly, AT&T probably has the best coverage area of these three), but their customer service was also horrible. Quite honestly, they were really ghetto. To summarize, T-Mobile offers the best customer service of the three carriers I have had. Their coverage area isn't as good as AT&T's, but is still good and meets my needs. 1 out of 1 people found this review helpful T-Mobile The bestOverall Rating: By: Arjun Jain on Friday, March 20, 2009 5 out of 5From: La Crescenta, CA (United States) Experience: 4 Years Pros: There are so many too list, I just love their phones, their customer service is really nice, there service comes everywhere, and they are really flexible if you want a new phone, or if your phone broke, it is a really good service. Cons: There were cons, about last year, the two year services, but now they changed and it is much better. But personally, I don't really like the my faves plan. Summary: This is a good service for everybody, mainly for people with familys, it is really good. 1 out of 1 people found this review helpful What are you people talking about?Overall Rating: By: F D on Sunday, February 01, 2009 5 out of 5From: Lake Worth, FL (United States) Experience: 10 Years Pros: Customer service is great! They are very knowledgeable and professional.Cons: Currently - No Iphone service. They have their G-1, but the Iphone interface works so well, its the one to get. I hope T-Mobile smartens up on this point!Summary: I have always experienced a higher level of competence and quality of service from the customer service reps at T-Mobile. Their bills are always correct. While other carriers offer customer service until 7 or 8 PM, it seems that I can always reach someone at T-Mobile (and they are U.S. based, Thank you very much) - could they be 24/7? seems like it. T-Mobile's call quality is also excellent. No muffled calls, and always clear and no static. T-Mobile's coverage area might be a bit weak away from populated areas in the Carolinas and a few other less populated areas around the country, but their rates are about $10-$30 a month less for comparative minutes. At least, they are not compromising their high quality service business model as they slowly but surely expand their coverage area. Be aware, phone insurance has always been a joke. I have been using cellphones for 15 years, and except for once never dropped a phone and caused serious enough damage to cause me to get a new phone - but even then I purchased an unlocked phone over the net to get me through the rest of my contract. I could have gotten a free phone through the service provider I had back then, but I know they would have required me to extend my contract which I didn't want to do. I have more than enough money saved to purchase an additonal unlocked phone by just being careful, and not having to pay for insurance. 4 out of 5 people found this review helpful **I worked within TMO TRUST ME!!!!**Overall Rating: By: Angela Jones on Monday, January 26, 2009 1 out of 5From: Somewhere in, TX (United States) Experience: 1 Years Pros: If you complain enough and threaten to cancel services I GUARANTEE you will get what you want Cons: Lie to there customers just to get them off the phone Store reps don't know nothing and also will lie to you TMO is ONLY worried about being polite Summary: PLEASE READ: I worked within T-Mobile and I tell you one thing they would NEVER ever get my MONEY!!! This is just a summary NOT everything cause I would have to open a whole new website for how bad T-Mobile do there customers. 1. They are so worried about being polite to the customer that lieing to the customer is not top priorty even though calls are recorded. I get so many people across America I really feel sorry for because they are giving money to people who doesn't really care and only want money and a sell. I know it has a lot to do w/ the rep to but at the same time TMO hear these calls and really don't correct the misleading but will correct you if you are not having some what of a personal relationship with a customer. I know when I call a call center only thing I want done is what I called for and done CORRECTLY. I really don't care for a rep to be asking me all kinds of questions about the weather, or my kids just get the job done. People are happy with just "How is your day"? Not all that FAKE scripted emphasizing w/ people. 2. Good luck if you are calling about a malfunctioning phone because you will be transfered a lot between your insurance provider and TMO because no one seems to know how to process a exchange warrenty and insurance is NOT who process exchange warrenties (Just a TIP) You lucky if you get a rep who knows!!! It is VERY frustrating on the customer and the reps 3. I feel sorry for people who requested insurance on there phone and it wasn't added on by accident or whatever the case may be because everyone will just point the finger when it is known that insurance can't be BACK DATED!!! So your screwed on getting a phone unless you have enough time to go back and forth w/ TMO and insurance when TMO is the ones responsible for the replacement phone. But if you threating to cancel services enough you will get your way. TRUST!! Specially if you been w/ them for years you can get what you want pretty much 4. If your phone is stolen T-Mobile are the ONLY provider that require a police report. Now what police station you know will provide a report for a stolen phone ONLY? Trust me if you don't get it you will not be getting a phone. 5. Last but not least because I can write a novel on TMO service and customer service. If you get insurance DO NOT let the store rep or customer care rep FOOL you and have you thinking you will pay $5.99/ month and call and get a replacement at NO CHARGE. You will have to pay a deductible of either $25, $40, $90, or $130 depending on yor phone unless your phone has a malfunctioning issue (Like any insurance there is NO such thing as FULL FULL coverage or should I say FREE). But if the phone is damaged, lost or stolen GET READY to pay a deductible and provide a police report for stolen phones. Also T-Mobile is the ONLY company who deductibles are not just straight $50.00 like MOST providers. *** I hope this helps anyone who is thinking about get 4 out of 11 people found this review helpful Exceptionally Poor Customer ServiceOverall Rating: By: karen prieto on Monday, January 05, 2009 1 out of 5From: portland, OR (United States) Experience: 3 Years Pros: Lots of minutes if you have the myfave and unlimited m2m which you have to pay for anyway.Cons: Exceptionally worst customer care service. Exceptionally unable to resolve any problems with their products. Exceptionally rude customer care service.Summary: I had a phone that I had purchased through T-mobile Motorola RIZR Z3 back in December 2007 and not even a couple months and the keys stopped working so I had to send it back to them to get it replaced. Sure they've replaced the phone with a REFURBISHED one that only lasted for about six months and the same problem with the phone only this time T-Mobile refuse to even investigate what the problem is and just said that they're unable to help me with this problem phone. I was passed around to at least 6 different people and ultimately didn't even come close to resolving the problem. I ended up closing my account since T-Mobile won't even offer to give me another phone to replace the defective REFURBISHED phone. Not only did they not replace the phone that I can no longer use but they are imposing the $200 early termination fee as well. I wrote a letter to T-Mobile about this experience and they acknowledged the receipt of it and made sure to note in the letter that in spite of all the troubles that I had to deal with their company I must pay them the early termination fee. Early termination of the upgraded phone that I received back in December 2007 which I still had to pay for $150 anyway. T-Mobile is a total ripped off company!!! 2 out of 2 people found this review helpful Would give ZERO stars if I could...Overall Rating: By: O. Smith on Friday, December 05, 2008 1.7 out of 5From: Gardena, CA (United States) Experience: 4 Years Pros: Cheap, ok customer serviceCons: No/limited Service almost everywhere, Phone wont ring but i get voice mails (tried three different phones) dropped calls, frequent towers down, Summary: The phone selection is pretty limited -- I would know because i have gone through six of them in the last four years. They now charge you if you get a new phone ($18) even if the phone is not an upgrade. This is rediculous. In the last year or so, my phones have all refused to ring at various times. They go straight to voice mail! This happens to my husband too. Very annoying. I also get "All circuts busy" quite often. The service is ok but certainly not worth staying. We're changing our family plan to Verizon in two weeks... 1 out of 1 people found this review helpful AwesomeOverall Rating: By: Jennifer D on Wednesday, December 03, 2008 4 out of 5From: Cape Coral, FL (United States) Experience: 2 Years Pros: Great customer serviceCons: Low-service areas in parts of townSummary: I have had T-Mobile service since April 2006 and have been very pleased. I have had contracts with every other major service provider and none of them compare to the customer service I get with T-Mobile. I had an issue about a year ago where my phone was stolen and I called them to have it shut off so that nobody would be able to use it and run up charges. Somehow, the phone was turned back on after two weeks and I received a bill for over $400. I called T-Mobile, they looked it up and verified that I had called to report the phone stolen and asked them to turn it off, and they immediately took off the $400 in charges and apologized to me for the mistake and inconvenience. They are always very friendly every time I call, and the charges on my bill are always the same...never any surprises like I've had with other companies. Changing plans or add-ons online or by phone is a breeze, and there are no charges or contract extensions for doing either. Plus, they offer a corporate discount through my employer which is a huge plus. In certain parts of town reception can be a little shotty but other than that I love the service. I would recommend T-Mobile to anybody. 2 out of 2 people found this review helpful Worst Service everOverall Rating: By: Tyler Phillips on Wednesday, November 12, 2008 1 out of 5From: Silverdale, WA (United States) Experience: 1 Years Pros: NONE other than I am free of themCons: Crappy phones - horrible customer service - horrible -pr- horrible salesSummary: I was lied to from day one when I started this service. The sales rep told me that the phones I was getting were 2 of the best but yet we have had nothing but problems with them. Then lied to me about the service. I received a text message saying my service had been suspended due to non payment I gave them the benefit of doubt. I checked my checking account and sure enough there was a pre-authorized debit from them. I called and they said they would look into it. I asked if my service would be restored and she told me no. Their mess up and they wouldnt restore my service!? I asked to speak to a supervisor she told me that all of them were in a meeting.Riiiiiight! While college I worked for a Sprint call center, I know for a fact that there is always at least 2 supervisors on a floor. Maybe they are busy but they are there. Wont go into details but it happened again this month and the only reason I stuck with them is because of the deactivation fee. Not to mention when I have had to call them the reps were rude, argumentive and had the nerve to insult me and be-little me. Tmobile is a joke and a sham and I DONT RECCOMEND THEM 1 out of 1 people found this review helpful Low Price, Low Quality, No Customer ServiceOverall Rating: By: E Chu on Wednesday, November 05, 2008 1.7 out of 5From: Boston, MA (United States) Experience: 4 Years Pros: Haven't had a problem in the first four years of service.Cons: Customer service is non-existent as most (if not all) reps are rude and try to deflect any customer complaints.Summary: If you expect to call T-Mobile for anything, save yourself a giant headache. Customer service representative blamed everything on me and insulted my intelligence. Sorry, but as a complaining customer, I should be the angry one. The service rep should not be the one starting arguments. Completely save yourself the trouble, and go with a different service provider. Once my contract runs out, I'm going. 1 out of 1 people found this review helpful Sony Ericsson GC 89 wireless data card problemsOverall Rating: By: jorge newbery on Wednesday, October 22, 2008 1 out of 5From: cincinnati, OH (United States) Experience: 29 Days Pros: noneCons: Very slow navigation even in TMobile dakr green "strong coverage" areasSummary: I have used the TMobile Sidekick for six years and am very satisfied. Thus, I purchased the Sony Ericsson data card with service from TMobile. However, navigating online with this service was equal to 1995 AOL dial-up: VERY SLOW, frequent connection drops, and oftne no connection at all. Oddly, my Sidekick continued to have great connectivity even as my laptop with the data card struggled to hold a signal. I was VERY DISAPPOINTED and tried this service in many areas, even those identified on TMobile's website as having excellent coverage. You can get online and navigate with this, but your patience will be tested. Much better to find a hotspot or go to the library. 1 out of 1 people found this review helpful |
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