great buy
Overall Rating:
4.7 out of 5
By: L N on Saturday, September 05, 2009 4.7 out of 5From: Bismarck, ND (United States)
Experience: 8 Years
Pros: great service; have to listen carefully to understand, but they are polite and follow-up quickly. They check back more than once to make sure the fix is working. We have had the phone for about 8 years, and only needed to call twice for help.Cons: speaker on our phone is goofy--after awhile we figured out "on" meant "off"!Summary: This is the smartest way to own a cell phone. We spend less than $150 per year to have a phone for when we travel, work or pleasure. We don't need to be constantly connected and find it annoying that other people are so rude with their constant phone checking
2 out of 4 people found this review helpful
Worst Customer Service EVER!
Overall Rating:
1 out of 5
By: Dave Foord on Friday, September 04, 2009 1 out of 5From: Dingmans Ferry, PA (United States)
Experience: 78 Days
Cons: Technical support answers changed with every call
Unable to transfer minutes to new phone
Unable to ship correct replacement phoneSummary: My Tracfone (Motorola W376G) failed to boot; when turned on it automatically shut down. Initial Tracfone rep offered to compensate my replacement costs with minutes; next rep reneged. Six calls, three hours and one week later minutes are not transferred and Tracfone hasn't replaced the phone
Unable to transfer minutes to new phone
Unable to ship correct replacement phoneSummary: My Tracfone (Motorola W376G) failed to boot; when turned on it automatically shut down. Initial Tracfone rep offered to compensate my replacement costs with minutes; next rep reneged. Six calls, three hours and one week later minutes are not transferred and Tracfone hasn't replaced the phone
1 out of 1 people found this review helpful
DO NOT CONSIDER TRACFONE
Overall Rating:
1 out of 5
By: K C on Tuesday, September 01, 2009 1 out of 5From: Dubois, WY (United States)
Experience: 4 Years
Pros: It;s cheapCons: You don't get functioning serviceSummary: Do not under any condtions consider Tracfone. I'd kept it for emergency use and it worked OK, but always charged me 2 units or a 1 minute call from the zip code it was setup in. Sunday I added time online and they failed to give me codes. I called their so called customer service and at the end of an hour while he had added time he left me without service & told me to call Mon. 6 hours on the phone Mon with Supervisors (getting cut off twice and being told to call back after 4 hours) & 2 hours today - same gibbersh with no succes. I won't even touch the issue of poor English. Dodges when asked about a refund. Don't even think about tracfone!
1 out of 1 people found this review helpful
ON A SCALE OF 1 TO 10, THIS COMPANY IS A 0
Overall Rating:
1 out of 5
By: HAROLD HILL on Thursday, August 20, 2009 1 out of 5From: VERO BEACH, FL (United States)
Experience: 2 Years
Pros: OK PHONE COVERAGECons: TRYING TO GET A NEW PHONE TO WORKSummary: When our phone stopped working we needed to buy a new phone. Had lots of minutes and time on the old phone.
Had two sessions with technical staff and was assured in the first case my phone would be working in less than 72 hours. In 72 hours no success and called again and they had no record of previous work. This call lasted hours and they were having difficulty in documenting that I had valid time on the old phone. Finally they said everything was ok and now I have the time and minutes but Tracfone does not recognize our phone.
Had two sessions with technical staff and was assured in the first case my phone would be working in less than 72 hours. In 72 hours no success and called again and they had no record of previous work. This call lasted hours and they were having difficulty in documenting that I had valid time on the old phone. Finally they said everything was ok and now I have the time and minutes but Tracfone does not recognize our phone.
1 out of 1 people found this review helpful
Worst customer service on the planet
Overall Rating:
1 out of 5
By: AJ Settlemyer on Tuesday, August 18, 2009 1 out of 5From: Altoona, PA (United States)
Experience: 9 Years
Pros: Service is good all over the country.Cons: The phones are junk.
The customer service is appauling to say the least.Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.
The customer service is appauling to say the least.Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.
1 out of 1 people found this review helpful
