U.S. Cellular User Reviews

Cons: The customer service is so hideously, horribly bad that it is almost criminal.

Summary: I had a plan for four years. I went to check out new phones. The sales staff realized I had been assigned to the wrong market in the beginning and so switched my plan. I pay over the phone every month, whatever the computer tells me to pay. Well, when the plan was switched to the correct market, apparently I owed $83 that the computer never told me. I started getting calls from a collection agency which could not tell me why I owed the money - they just wanted it paid. US Cellular customer service refused to tell me why I owed the money, but they kept blaming it on me (not the fact that they had switched me to a new market area to correct their own mistake)- they just kept putting me through to the collection agency. It was awful. They ended up not even picking up my calls, but just transferring them through directly to the collection agency. So I ended up paying $83 that I did not know why, just so I would not have a negative credit rating. Once I paid, the collection agency told me that US Cellular does that all the time (switch people's plans and not tell them there is money owed in between). They said most of their collections are because of that. I called US Cellular and they told me that their own collection agency was lying. Like I said - absolutely hideous customer service. I hate them.