U.S. Cellular User Reviews
   3.2 3.2 3.4 3.3Good, but could do betterOverall Rating: By: Alan Hagen on Monday, April 14, 2008 3.7 out of 5From: Susanville, CA (United States) Experience: 4 Years Pros: Friendly staff, knowledge about the phones and services is excellent. Services are reasonably priced. Great reception in the back country - much better than Verizon, AT&T, and other major companies.Cons: Small Phone company = not in a lot of places. Phones not compatible to transfer files via bluetooth with other companies. Downloads require "Easyedge" which requires a monthly fee, airtime charges, plus the application download charge. Pay-as-you-go plans are also available if you want to download only a couple applications, but more expensive in the long run.Summary: US Cellular isn't a major phone company yet, so this means that a person who moves to a location where Verizon or other big phone companies are, US Cellular might not be, making the user switch over to a different service. Though the company is great in more remote places that other companies, being consolidated into certain areas makes it hard for a person who moves constantly to stay with the company very long. 7 out of 10 people found this review helpful What rebates??!!?Overall Rating: By: M Wiebensohn on Thursday, April 10, 2008 2.3 out of 5From: Gladbrook, IA (United States) Experience: 4 Years Pros: Excellent reception. Only company that gives my area reception. I hear we're in a 'dead zone'.Cons: Very rude staff. Rebates promised were never honored. When questioned, one operator refused to answer our questions --- she just hung up on us. Extremely nasty. Summary: I am so disappointed in this company. We were promised $90.00 rebates for 3 phones we purchased in a share plan. That was 2 years ago and we are still waiting for the first dime to be sent. We just keep getting the run around. Unfortunately it is time to renew our contract. If there was another company we could use we would do it immediately. Unfortunately, we have to deal with these people. However do NOT expect a rebate from them, you probably will never get it. 5 out of 12 people found this review helpful Hated U.S. CellularOverall Rating: By: Lisa Stein on Monday, March 31, 2008 1 out of 5From: Springfield, MO (United States) Experience: 2 Years Cons: Customer service Summary: Customer service was slow and not polite. They would bill outrageous amounts to my phone without mentioning that there was something I could do to lower the price. They only told me after I called numberous times and complained, only then did they fix the problem. I finally got out of my contract and am with T-Mobile. Please read my review of T-Mobile before making any decisions with U.S. Cellular! 4 out of 12 people found this review helpful So Far So Great!Overall Rating: By: Airrika Gordon on Friday, March 28, 2008 4.7 out of 5From: Kenosha, WI (United States) Experience: 3 Months Pros: Free Incoming Everything! Great Selection of Phones Friendly Instore & Phone Customer ServiceCons: Dont have a CON to say about them yet!Summary: I've only been a customer with them for 3 months now but i have to say they are an exceptional company. I was a little skeptical at first because when i told everyone i was gonna try US Cellular i got all kind of "don't do it's!". But so far so good i have not had ONE dropped call and my reception is almost ALWAYS on 4 bars. I would recommend them to anyone in the midwest. I wish they had the company in all 50 states i would recommend them to my family in other states! 9 out of 12 people found this review helpful Great Customer Satisfaction??Overall Rating: By: Brett D. on Monday, March 03, 2008 4.7 out of 5From: Milwaukee, WI (United States) Experience: 11 Years Pros: No major problems in 11 years of personal service, good friendly customer service, good receptionCons: No new technology as far as the newest phones, they didn't have the razor for months!! No rollover minutes.Summary: I've been with US Cellular since they were Cell One, or basically 11 years. I've had friendly customer service, and good reception. I have maybe one dropped call every 2-3 years. I've had no real problems until I reduced my minutes at their recommendation, and proceded to go over my minutes by 650 minutes! I had no warning by them as to my minute usage, and they claimed absolutely no responsibility or leniency when I got a $400 bill. 19 out of 29 people found this review helpful Great ServiceOverall Rating: By: Lori Umnus on Tuesday, February 19, 2008 5 out of 5From: Manitowoc, WI (United States) Experience: 3 Years Pros: great service, reasonable plan rate.Cons: would like to see more types of phones available.Summary: Called me when they started offering family texting to save me money. Replaced krzr for free when having problem. replaced charger for free. 17 out of 36 people found this review helpful Customer Satisfaction is 0%Overall Rating: By: Zia Ouy on Wednesday, February 06, 2008 1 out of 5From: Chicago, IL (United States) Experience: 10 Years Cons: Trial period policySummary: I have been with US Cellular more than ten years, and every two years I renew the contract for two additional years and get new dicounted phone with that this time I choose a phone which came out to be very bad by dropping calls and bad ring tone,I went back to change it as they promise that I have thirty days to do so but they did not let me change it because it is no longer new in the box with the plastic cover,and I am stuck with this cheep and poor quility phone for the next two years,this is what I call 0% CUSTOMER SATISFACTIONS GARANTEED.I advise if you have a choice to choose cellular combany stay away from this cheep one and their cheep cell phones too. 18 out of 34 people found this review helpful Be careful before signing!!Overall Rating: By: Sarah D on Monday, January 28, 2008 1 out of 5From: No answer, MA (United States) Experience: 3 Months Pros: Phone was nice.Cons: Rob you blind, customer service rude and unwilling to fix problems Summary: After my plan ran up, I renewed my plan, but before doing so I told them that I would be moving to live in MA permanetly. I asked if I would get service and was told I would. However, after the 30 trial period was up, I was given a call telling me that I was not in a proper service area (though I had a nation wide plan). This was discovered only after I called and questioned why I was being charged almost double for my calls. And why I had been charged twice for my phone. The one stopped working after seven days (with no damgage done do it) and when I returned the phone for a new one, I was charged again on the bill. Despite the fact that the guy at the store said sometimes phones just stop working. I then recieved a call saying that since I was out of the service area (in MA) that my subscription would be terminated and I would be charged 150 dollars to do so. I called and spoke with Kathy out of the Waukesha Customer Service Center and was told that I had no options other than to pay the 150 dollars or return my phone (not to be reimbursed and having to pay shipping costs). My service will be terminated in one month. I've been on the service for only 2 months and I spend 40 dollars on my phone. (Though they tried to charge me 80 dollars). Kathy, the woman I spoke to, was rude and unhelpful. She treatened me with legal action and stated that if I tried to press the matter, I would lose at my expense. In short, stay away from US cellular at all costs or be victim to their rude customer service represenatives and their trickiery. 21 out of 47 people found this review helpful great companyOverall Rating: By: jeffrey ross on Tuesday, December 04, 2007 5 out of 5From: kirksville, MO (United States) Experience: 63 Days Pros: great reception and great costumer service and great phonesCons: noneSummary: I would encourge anyone looking for a cellular phone service to sign up with us cellular they have great customer service and great service and unlimitied call me minutes 24 out of 47 people found this review helpful US Cellular will cost you!!!Overall Rating: By: Tony G. on Friday, November 30, 2007 1.7 out of 5From: Dubuque, IA (United States) Experience: 9 Months Pros: Best customer service available UNTIL you purchase a plan and phone.Cons: US Cellular will do everything possible to TAKE your money.Summary: Short story is this, US Cellular only cares about your money. If they feel they are not getting enough of it they will find a way (any way) to bill you for more of it. Don't like it, tough. It was cheaper to pay the $150 to get out of my US Cellular "mafia" contract and go Verizon, although, I now have to watch my back as I'm told that they have a contract out on me for doing this. US Cellular has a legal license to steal your money and there is NOTHING you can do about it. 24 out of 52 people found this review helpful |
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