Verizon Wireless User Reviews

Cons: Couldn't use phones in our house, dropped calls, roaming in my city

Summary: I received Alltel after they took over Cellular One. I was grandfathered my after 8 anytime and promised better service. When we got new phones (LG) we were told they were the number 1 phone. Service was great for about 2 weeks (wow). Then it all went to hell. Dropped calls all the time, suddenly we couldn't use the phones in our house. When I call CS they told me it was my house causing the problem and they wouldn't do anything about it. I told them that my Nokia's worked fine and my wife's Motorola worked fine and the LG's worked for about 2 weeks. Still they said it was our house. Once a friend and I were outside of town both of us using our Alltel phones, he was roaming and I wasn't, sitting 3 feet apart. I was told they used other provider's towers but when I was trying to use mine when a Verizon friend would be using their's, I would lose my call and they wouldn't. We rode out our contract while I had to continue sitting on my front steps to make calls (imagine this in the winter). I found out that I could get a discount through my new job with Verizon so I decided it was time to change. We got LG phones and ported our numbers. I have only lost 1 call with Verizon in the 4 months I've had them. I paid my next Alltel bill and thought I was done. I kept getting bills from Alltel. I talked with 5 people over a period of 2 months who told me I owed nothing and they would fix it stating that there was a porting problem with my wife's number even though her calls were showing up in the Verizon system. While I was talking to a 6th person on my home phone who claimed I still owed for my final month, another person called on my cell and he appologized to me for losing my call while i was on hold (which happened many times while I was trying to resolve this issue). Then I told the guy on my home phone what he said and I was told he was wrong and I still owed over $160. I asked how I could owe $160 for my last month when my bill was only $89. He said they were late fees and over the limit charges. We only averaged 400 anytime minutes for a 1000 minute plan. Something that was supposed to be corrected right off the bat. No one knew why we were flipped over to a lesser plan which caused these charges. He also stated that none of the reps were authorized to remove those charges and the system would put me back in. He got the charge down to $102 but I was still miffed about being charged more than a month's bill for only using our phones for 2 weeks after the last bill was paid. I called again a few days later and talked to another rep and she told me she was in a high position for fixing these kind of problems. She reduced my bill to $69 and I agreed in order to rid myself of the constant harassment of getting prerecorded messages on my cell saying I still owed money. This lasted a little over a month when I started getting the calls again at 2 per day. They wanted the rest of the money. I called again and while on hold with the rep, I was cut off again