Verizon Wireless User Reviews
   3.4 3.4 3.6 3.5Okay ...!!!Overall Rating: By: Tandra Galloway on Thursday, August 30, 2007 2.3 out of 5From: Hoagland, IN (United States) Experience: 2 Years Pros: Cool PhonesCons: Insurance, Prices, CoverageSummary: This insurance is a rip off ... I pay a 50.00 deductible if my phone is lost or stolen and have to call Lockline to SEND me another phone... What the HELL??? Also I feel that when I travel home which is in Adams County/ Jay County line I have no service AT ALL!!! When I go to the store on Coldwater I have to wait at least an hour and that was whenever there was only like 2 other cusotmers there... the store needs more reps!! 19 out of 30 people found this review helpful One of the best carriers out thereOverall Rating: By: antonio Ortega on Wednesday, August 22, 2007 5 out of 5From: Albuquerque, NM (United States) Experience: 4 Years Pros: Great service, Great customer service, they make you feel valued..Summary: I have been with all of the carriers, T mobile, Sprint, Att/cingular(or whatever they are calling themselves) Altel, Cricket. I have had nothing but bad expeirences with them all. T mobile, worst customer service ever, they blame you for everyting and charge you extra charges for everything. 1000 anytime minutes was more like 100 min out of network and you were screwed after that plus if you travel you can rarely get service anywhere other than a city. Sprint was not too bad with service but worst customer service ever. None of them actually seem to be able to speak english. They all read from a script and will keep you running in circles when you are looking for help. All I wanted to do was get my phone to work and it took me 3 hours switching from rep to rep and every time i was transfered the person seemed to know less and less about the problem. Altel was ok not very good service. dropped calls all the time. customer service was ok.. Now for the worst ever...Att/Cingular. Fewest dropped calls my ass..wait wait forget what i said i never dropped a call but that was because i could never make a call. Every time i would try to dial out i would get that stupid message all circuits are busy please try again later..lets just hope i'm not being murdered.. i was trying to call my family to check on a loved one and tried for half an hour to call out i finally just searched for a pay phone..then the customer service..such rude arrogant people...they treat you like you are stupid and are bothering them..and also they are closed on weekends( are you freaken serious) they give you and emergency number that you can dial and wait on hold for 2 hours to be told we can only troubleshoot if you have problems with your bill please call back on monday.. then without letting me know they extend my contract saying when i changed my text plan i agreed to a new 2 year.. now on to verizon..i have been with them for 2 years never a dropped call..also the best customer service i have ever had...they spend time with you actually explaining things..they go over you features and plan to save money..as to one of the previous comments a person put on here they do not extend your contract for everything..they only extend from what i understand if you change your calling plan and have less than a year left..also if you are like me and have busy months every now and then if you call by like 3 days before your end of bill month you can make the change to save from overages.. i do this like 4 times a year..also they can have the calling plan go back down for you when your min start over for the next month and you not even have to call back..if you do that the contract that you had to resign when your changed is like it never happened so there is no extension.. this is the second time i have been with verizon as i had to move internationally for a while and a great thing they have is if you have to cancel before the contract is up you dont necessarily have to pay $175 ea 24 out of 41 people found this review helpful Verizon - It's the network, the service, the phones- Thumbs downOverall Rating: By: Barb D on Monday, August 20, 2007 1.3 out of 5From: Oakbrook Terrace, IL (United States) Experience: 2 Years Pros: NoneCons: Worst phones (esp. Motorola); calls dropped constantly, longest wait time for 611, and they will extend your contract EVERY TIME you make the slightest change to your plan (which they don't tell you!)Summary: BEWARE - the worst cellular experience I ever had was with Verizon. Unlike my current carrier, they won't let you change your plan without re-starting the 2 year contract every time!!! Their rates are highest; the phones poorest, and again, the constantly dropped calls make it impossible to count on a real conversation! 16 out of 29 people found this review helpful verizonOverall Rating: By: pavan Reddy on Thursday, August 16, 2007 3.3 out of 5From: Ashburn, VA (United States) Experience: 2 Years Pros: good phonesCons: signal quality is not good in virginiaSummary: I am with verizon wireless for past 2 years and for first time i am not satisfied with the signal call quality in virgenia. Its excellent in the West. 12 out of 24 people found this review helpful poor coverageOverall Rating: By: Ed Deinarowicz on Sunday, August 12, 2007 2.3 out of 5From: Apex, NC (United States) Experience: 4 Years Pros: it works great! everywhere elseCons: barely works in Apex or Holly springs, NCSummary: Verizon is a great wireless company, we have found that after many phone calls that there towers here are what they call drive thru towers(which are not good if you live in the mentioned areas above)after about 7 calls they now are going to release us from our contract. This is just an FYI for those of you in these areas. Oh yeah we were told that we would have excellent coverage in Apex before we moved here. Make sure you check the coverage maps 16 out of 26 people found this review helpful No customer service supportOverall Rating: By: Thomas Funderburg on Friday, August 10, 2007 2 out of 5From: Elkhart, IN (United States) Experience: 1 Years Pros: IN calling and coverage.Cons: Network outages and dropped calls.Summary: I bought my Verizon phone and went with the PrePay plan of 350 anytime and 1000 nights and weekends for $50.00 a month. I still had around $30.00 of credit at the end of every month. No rollover. I went on vacation and missed making my monthly payment. I called and asked for a couple days grace until I got back. NO way, "Pay now". I switched to T-Mobile with no coverage problems or dropped calls and more minutes and much cheaper. 19 out of 25 people found this review helpful good coverage, bad customer serviceOverall Rating: By: unhappy with verizon on Friday, August 10, 2007 2.3 out of 5From: jacksonville, FL (United States) Experience: 10 Years Pros: probably the best coverage of any cell phone companyCons: bad customer service, expensive plans, not the best selection of phones. Summary: I have been with Verizon for nearly ten years now but will certainly switch to another carrier when my contract is up this year. I recently moved to central Florida and have somehow started going over my minutes by the 100s says Verizon. I received a text msg from Verizon saying I was in danger of going over my minutes so I started watching carefully who I talked to and when. I later learned that the message was sent after I had already gone over by nearly 200 minutes!! What was the point of the "in danger" warning if you have already started charging me. When I received my bill, it was nearly $200 more than usual. They said I could upgrade to more minutes but they would add two more years to my contract! No way, especially since it's a computer error and I haven't really been going over my minutes. But of course, how can i prove this? it's their computers that log my phone calls. I tell her to look at all of my previous statements, my minutes have never been this high, ever. Why all of a sudden would i start talking 200 minutes more than usual. She has no response and says sorry, that's what the computer shows. So i started keeping track of who I call and for how long. But it's my word against theirs. I called again to try to convince them of the mistake and she says, well i can give you our customer credit of $15 and I'll double it to $30 because you've been a good customer for so long. O thanks, $30. Apparently, each verizon customer gets a credit of $15 every 6 months for being a customer. But it isn't advertised. I asked if I could apply all the credits that i haven't used but of course not. I guess it's a blessing in disguise because my disappointment with Verizon has just forced me to research other, better cell phone companies, which are few. Anyway, i will certainly not be a Verizon customer for much longer. If you are a Verizon customer, don't forget to use your credit every 6 months. 10 out of 19 people found this review helpful One of the BestOverall Rating: By: Brett Blohm on Thursday, July 26, 2007 3.7 out of 5From: Flat Rock, MI (United States) Experience: 2 Years Pros: Great Service in most areas. Including the North.Cons: They are very Strict on billing, and anything that you want to do extra to the phone.Summary: I went to T-Mobile because it was cheaper, the service was terrible. I went to Sprint, service wasn't bad. But, I went back to Verizon, because their service is the best. 7 out of 18 people found this review helpful Best Phone Service in ChicagoOverall Rating: By: Chris Anderson on Thursday, July 12, 2007 5 out of 5From: Lockport, IL (United States) Experience: 4 Years Pros: Great coverage - even when out of the Metro area. Superior customer service.Cons: Expensive if you want all the extras and they do block some bluetooth items.Summary: Verizon has always had excellent service. If there is a problem, one call to customer service solves it all. The voice rate plans are competitive. I don't use all of the data services. When my previous phone had a manufacturers defect, they replaced it with a better model instore. I have been throughout Wisconsin, Missouri, Indiana, and Michigan and rarely am without coverage. When I was billed for roaming minutes (the phone didn't show roaming), Verizon credited the charge immediately without any pushing on my part. I was encouraged to switch by a friend who has used them for over 10 years and since have had nearly all of my family switch over. Compared with AT&T/Cingular, the service and coverage is far superior (my relatives on AT&T have nothing but problems with coverage and billing issues). Plus, when I call I usually get a local Chicago call center and have never had a rep who was hard to understand or was unhelpful. Plus, unlike AT&T, when asked they will give you the name, number, and address of the regional and corporate offices (AT&T will just give you a PO box). 22 out of 34 people found this review helpful Verizon - Unfair to Enlisted Military PersonnelOverall Rating: By: Elisa Cirell on Tuesday, July 10, 2007 1 out of 5From: Kennerdell, PA (United States) Experience: 6 Months Pros: Until this episode, we were all satisfied with Verizon Service. A bit expensive, but a good plan.Cons: Unreasonable and disrespectful customer service reps. Summary: My son has recently been deployed to the Persian Gulf. Upon hearing of his deployment he contacted Verizon about his cell service and was told to pay his bill to date and to fax his official orders. This would put his cell service on hold until his return - all of which he had done according to everything they had told him. A month after his deployment, a bill arrived at his home. When I (his Mother) contacted Verizon to REMIND them of his deployment I was told - and I quote - "Well, You pay it"! and, "If this bill is not paid, it will end up in collection, so you might as well pay it yourself" - from a "Supervisor" That is the type of disrespectful and unprofessional service you can expect from Verizon. Buyer beware!!! Any company with such obvious and blatant disrespect for our serving men and women do NOT deserve your hard earned money! 32 out of 40 people found this review helpful |
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