help

Can I preview a ringtone before I download it?

Of course! Just click on the "Play" button to listen to a preview of any of our ringtones. You can listen to the ringtone as much as you want before you download it. Just click the "Get It" button to get the tone!...

How do I find the ringtone/graphic/game/video I'm looking for?

If you're looking for something specific, try typing in the name of the song/artist/game/movie/photo you are looking for in the search box at the top of every page...

How do I get my bonus ringtones?

You automatically get your 10 Bonus Credits when you sign up!  With a Thumbplay Membership, you receive a total of 10 credits per month. As a first time member, Thumbplay applies 10 additional (Bonus) credits to your account. That's a total of 20 credits that can be used for any of our Ringtones, Videos, Games and Wallpapers. Remember, credits do not carry over so be sure to use them all....

Will it work on my phone?

Poly ringtones and wallpapers will work on most phones. You must have an Internet-enabled mobile phone with data services enabled. If you're not certain whether your phone is Internet-enabled, please call your wireless carrier for more help. Alltel: 1-800-255-8351 AT&T: 1-800-331-0500 Sprint: 1-888-211-4727 SunCom: 1-800-786-7378 T-Mobile: 1-800-937-8997 Verizon: 1-800-256-4646...

How do I download ringtones or other mobile content?

Choose: Select Your Ringtone or Mobile Content from Thumbplay.com Click: Get It Check Your Phone: Thumbplay Sends Your Selection to Your Phone...

What if I don't qualify for a Carrier upgrade?

You can still purchase a phone at normal retail rates, or through one of the many vendors who sell Phones without having to renew your contract.  Switching phones is quite easy with every carrier, please see the “Phone Only” Q&A section for more information....

What does the term "upgrade" mean?

Each Carrier will allow customers to “upgrade” their phones (handset) at some point during their agreement.  If you qualify for a carrier upgrade, you’ll likely receive a discount off the normal retail price of the phone if you agree to extend/renew your contract for an additional one or two-year term.  Each carrier has different upgrade policies, but most will require that you are at least 12 months into your contract term before......

Which carriers offer discounts for Phone Only upgrades and when are they available?

If you are looking to just upgrade your phone with your current carrier, you may qualify for a discount when purchasing a new phone.  You will need to re-new your contract for an additional one or two-year term if you accept the discounted upgrade price  Cingular - 18 months into your current contract for each phone you want to upgrade Verizon - 18 months T-Mobile...

How do I find out if I qualify for an upgrade?

Choose a phone to upgrade and begin the checkout process to see if you can qualify for the upgrade discount, or you can call your carriers customers service department to inquire....

Q&A by Joni from Lets Talk - What is "discovery mode"?

Q. What does "discovery mode" mean on a Samsung SCH-u620? A. Discovery mode is the same on just about any cell phone. It means that the cell phone is available to start identifying other Bluetooth devices in order to make a connection. When a Bluetooth-enabled device appears that will work with your cell phone the name will appear on the screen and you will be prompted through the steps necessary to make a connection. You can learn more about......

Is there a limit to the length of time a cell phone can remain listed in the marketplace?

A phone can only be listed on our website for 3 months after we approve the listing.  If you are not getting a response to your inquires the person selling the phone may have already sold that phone, but forgot to take the phone off our listing page.  However, if you are inquiring about a certain phone (or 3-4) and no one is responding to you, please let us know which phones and each seller’s name and e-mail address.  Thanks!...

What if a seller will not return my e-mail inquries?

Our best advice is to always beware of possible scams.  The cell phone marketplace was introduced to provider customers with a free arena to buy and sell cellular phones.  If a person with a listed phone has not returned your e-mail it can mean numerous things.  They could have Spam Blocker that is keeping your e-mail from getting to them, or they could be on vacation and not have access to their e-mail. Here......

Why was my marketplace listing denied?

Here at ##SITENAMESHORT we take pride in reviewing each potential marketplace listing before it is posted.  A standard guideline is used before a final decision is made to approve or disapprove a listing.   Some examples of denial reasons include inadequate listing description or quantity and listing price discrepancies.     ...

How can I get a cell phone that is listed in the marketplace?

To purchasing a cellular phone that is listed in our marketplace all you have to do is contact the seller.  The marketplace was created to give consumers an opportunity to list a cellular phone that they were no longer using.  The marketplace is free to use and is open to anyone needing to sell their cellular phone.  It's important to also remember that ##SITENAMESHORT is not responsible for the accuracy of the......

What is the best way to sell my phone without getting scammed?

At ##SITENAMESHORT we added the cell phone marketplace to our site to help consumers, like yourself, list their phones for free.  We have provided advise for all potential sellers and buyers at the following link.  Please review carefully all of the signs to look out for when you believe you may be getting scammed.##WEBDOMAINcontent/marketplace-scams-and-fraud.aspx...

With ECG long distance will my current phone features still work?

Yes, you can sign up with ECG online and still use your caller ID and other features that you have with SBC.  ECG will just be your long distance provider and that will not change any features you currently have with your local service provider....

How often do the long distance providers raise their rates?

It is very rare that the providers on our website change the rates from the rates that are listed.  Unfortunately there is not any guaranteed period for the rates you sign up for, but if the provider does happen to change the rates, you will be informed directly.  At that point, you can either stay with the provider or look for alternative options.  We find in a lot of cases that the long distance providers we review, actually opt......

What other taxes could there be on my long distance bill?

The additional taxes could include a federal excise tax, Federal Telecommunications Relay Service Fund, FCC Common Carrier Regulatory Fee, and other State and county taxes.  All of these fees vary and depend on your specific area.  I would recommend looking at a previous long distance bill from someone with the same area code and prefix to find out more specific taxes for your area....

I do not want to pay a monthly fee, which company is best?

Currently 3U Telecom and Pioneer Telephone are the only long distance providers compared at ##SITENAMESHORT that do not charge a monthly fee.  The other discount long distance carriers listed like ECG, Opex, and TCI charge very minimal monthly fees ranging from $0.27 to $0.99 a month on certain plans.  From the long distance section you will want to select your State, enter your area code and prefix, and a list of......

Will I still get charged fees even if I make no long distance calls?

There are no charges for the long distance service during a billing cycle if you make absolutely no long distance calls.  The USF fee, in-state connection fee, and carrier cost recovery fee are only charged if you make long distance calls during that billing cycle.**For companies that charge a monthly fee (ECG and PowerNet Global) then the monthly charges and fee will apply even if no calls are made. ...