Chatter Box User Review
   3 3.5 3.9 3.8 4.2 5 3.9LingoOverall Rating: By: ED SCHWARTZ on Sunday, March 25, 2007 4.8 out of 5From: MASHPEE, MA (United States) Experience: 2 Years Pros: Works greatSummary: Mcafee anti verius and firewall interfer with the Lingo Modem. Find another virus /Firewall protection pland and Lingo works great 19 out of 33 people found this review helpful Sucked Untill They Added CID w/NameOverall Rating: By: Rob B. on Monday, November 06, 2006 3.6 out of 5From: Jacksonville, FL (United States) Experience: 11 Months Pros: The cheapest out there for what you get. Finally, Lingo added the CID w/Name. Good!!! I was just about to switch. Has an excellent call forwarding feature. Cons: This service could easily be #1 if they offered a year contract; But I don't like those anyways. A little technical difficulties from time to time. There rates have went up without warning and reason--This may happen again.Summary: No difference in service and quality performance from there competitors. Nice manageable features. Lingo includes more coverage are than any othe carrier, and the price for the unlimited service and coverage areas is the best out there. This is the best provider out there so far. 25 out of 36 people found this review helpful Best all around productOverall Rating: By: Jerome Baxton on Monday, August 07, 2006 4.4 out of 5From: New York, NY (United States) Experience: 15 Days Pros: What you get for the money and it was easy to set up.Cons: Customer service - longer than average hold times.Summary: I've tried a couple of brands and have found Lingo to be the best all around service. You get more bang for your buck. 19 out of 37 people found this review helpful Worst experienceOverall Rating: By: O on Thursday, November 03, 2005 1 out of 5From: Austin, TX (United States) Experience: 25 Days Pros: Nothing is good about themCons: Poor customer service, poor quality, multiple technical problems. WORST EXPERIENCE.Summary: I have purchased their plan and received the box within 7 days. Installation was easy and fast, but I have different and multiple problems with it. First, I could not call a specific 800 number. I called their technical support team and they told me that this is a “third level engineering” and we have upgraded the issue to them. It will take some time to fix this problem. Then I tried to send a fax with Microsoft Windows fax software. I received error more than 10 times. I called technical support and they told me the same thing again. After a couple of days, I received an email from their third level technical support that THEY DON'T SUPPORT SOFTWARE fax system! They only support Fax machines! I had a problem with the router too. It was eating my bandwidth. I called and requested a replacement for the router (that was another pain because I had to call 4-5 times and 20-45 minutes on hold each time!). I have received another router with the same problem. I called technical support again and they told me to call D-Link because that is a problem with the router. I called D-Link and they told me that this is something related to the VOIP provider. Then I called Lingo again. I was very tired of calling all these companies. I have been on phone more than 2-3 hours everyday for 11 days since I have purchased their system and plan. Finally, I decided to cancel my account, but the representative told me that you WOULD be charged a CANCELLATION FEE! (Only after 11 days of purchase!). After explaining everything for the rep for the third time, he told that I have to pay the cancellation fee. Then I requested to talk to his supervisor, he put me on hold and after few minutes, he HANGS UP ON ME! This is their customer service. Finally, I have cancelled my account and another rep told me that the first rep was wrong and you will not be charged for any cancellation fee because you are still in your first month period. Anyhow, their company and service is the worst. The phone line quality is very poor. Even the Caller ID shows every number as ANNONYMOUS! Their technical support is very bad and over all I had the worst experience of my life with their service. 23 out of 43 people found this review helpful Lingo is inexpensive and works greatOverall Rating: By: Carmen C on Sunday, October 02, 2005 4.4 out of 5From: Newport News, VA (United States) Experience: 3 Months Pros: Saves you alot on your monthly phone bill. Unlimited long distance and local calling. Very easy to set up, never had any problems. Get alot of calling features for a low price.Cons: Does have occasional echo when calling out. Caller ID does not come with number and name display. Only shows the incoming phone number.Summary: We switched from Verizon b/c we were paying approx $55 a month and with Lingo we only pay $23 and get the same service. Switching was easy for us, after the 15 business days our phone number was switched over to Lingo with no problems. Set up was easy. I have contacted Customer Service a few times for bill questions etc and never waited more than maybe 1 minute to get someone on the line and they have always been very helpful and nice. I did inquire with Lingo about their Caller ID but with no "name" display. They said at this time they do not offer that particular service b/c their system is fairly new but they are working on getting it and will in the future. Overall, we have been very satisfied with our Lingo service. We are very happy with our decision to switch from Verizon. 15 out of 42 people found this review helpful Good for the priceOverall Rating: By: David on Friday, September 02, 2005 3.8 out of 5From: Bremerton, WA (United States) Experience: 2 Months Pros: Features and price. I found the set up to be easy.Cons: voice quality can fluxuate, and at every so often there is an echo. It can be like a cell phone with low bars.Summary: For the price this is a good product. It saves me $35.00 a month in phone bills, and allows me to call friends who live across the country much more frequently. Over all, I have had a very good experience with Lingo. 18 out of 45 people found this review helpful Satisfied CustomerOverall Rating: By: Andrew on Saturday, July 16, 2005 4.2 out of 5From: Fredericksburg, VA (United States) Experience: 2 Months Pros: Price, calling area, features, ease of set-upCons: Not full duplexed, ocassional echoSummary: This was a leap of faith for me. Kept my Verizon line for approx 2 weeks until I was satisfied that VoIP would work for me. 17 out of 48 people found this review helpful Horrible ServiceOverall Rating: By: Jeremy on Saturday, June 25, 2005 1.4 out of 5From: El Mirage, AZ (United States) Experience: 6 Weeks Pros: Cheap! when it works. Seemed to have a lot of features that we would have to pay extra for with a standard telephone company.Cons: Poor voice quality Had to reset adapter 2-3 times a week Long wait times with customer service without any resolution Drops calls Service not reliable Company refuses to refund money Refuses to take back adapterSummary: It seems that shipping the broadband adapter is the only thing Lingo is good at. We received the adapter 2 days after we ordered the service. It took about 4 weeks to port our number over. During that time, we had to call customer service multiple times for issues ranging from incorrect time stamps on voice mail (never resolved), frequent adapter lockups, (nothing like going to use the phone and not having a dial tone.. and it wasn't a broadband outage issue, never resolved)multiple dropped calls, calls where the person on the other end couldn't hear us, and other very frustrating issues. We decided to port our number back to Cox cable because we couldn't have a phone system that wasn't reliable. Cox ported the number back within 1 week and we had a real phone service again, however, Lingo's policy is such that when a main number is ported away from the company, they will assign the customer a temporary number again which allows Lingo to keep billing the customer. (We know from first hand experience) Ironically, Lingo tells customers who are signing up not to contact their phone company when changing to Lingo because if they do, their phone number will be dropped by their current provider and Lingo won’t be able to port it. Lingo states they will handle everything, and when a normal provider has a number ported away, it knows to cancel the service, but when numbers are ported away from Lingo, Lingo assigns a new number so the customer's account is still considered active, thus allowing the monthly bill to continue. It took another 3 months to get Lingo to stop charging us, and never saw a reimbursement of our money. After the 6th call to customer service, we gave up. We were told every time some nonsense about the person who does refunds only processes them on Wednesday and kept receiving the run around. Best part of this all is that they won't take back their adapter, so I can see the landfills overflowing with Lingo adapters since they can't be used for anything else. Our advice, avoid this company at all costs. Lingo only wants your money, provides horrible customer service and their technology is very buggy, making it an awful experience. 24 out of 50 people found this review helpful WORKS GREATOverall Rating: By: Paul on Wednesday, June 15, 2005 4.6 out of 5From: Romeoville, , IL (United States) Experience: 3 Months Pros: Everything. -Cheapest and best service around. -phone forwarding rocks -unlimited minutes ( sbc sucks,,, especially in illinois) -no extra fees -no goverment 'extra' 'line charge' fees -customer services was quicker than other phone services -YOU CAN CHECK MESSAGES/CALLER ID ONLINE! -everything rocks... DO IT!Cons: Phone service does go down occassionally (house power goes out, internet downtime) but it's never been vonage's fault. SET UP YOUR PHONE FORWARDER: it forwards calls to your cell or to another number when your home phone is down. Slows down cable modem when on the phone...(but not much at all.) took me a few hours w/help of tech support to set up the phone right through my network of 3 computers.Summary: We had a horrible experience w/SBC and decided to switch to Vonage. I will not look back. W/all the features offered, it's awesome. 30 out of 45 people found this review helpful Phone Service Good - Customer Service PoorOverall Rating: By: Justin Peltier on Monday, February 14, 2005 3.2 out of 5From: Howell, (United States) Summary: My adapter showed up as promised. However the number portability was terrible. I had to fax the form over five times to just get Lingo to put it into their system. I took over two months and fiave days without phone service to get it ported over. Customer service was by far the worst. No customer support person at Lingo ever wanted to help and most just dumped me with no promises to ever get anything done. I had three different support people hang up on me once on a con call with MCI while trying to transfer my number. I never recieved a call back when promised and one cust. service rep even canceled my service without my permission becuase I was pushing to get the support I needed. I finally had the number transported now - I can't dial out from phone lines in my house. Still working on that problem. Go elsewhere do not purchase this service and don't believe reviews of easy number portability. 35 out of 57 people found this review helpful |
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